"DO NOT USE"

DO NOT USE - NOT SAFE!!!I wish I’d checked the reviews before I booked this. Paid an extra £5 to be met at the airport got a garbled message from the driver to go the car park waited for fifteen minutes with the driver not answering his phone. Finally found him after numerous call to the head office. These things happen BUT the driver’s wife had left her shopping trolley in the boot and he tried to drive off with it in his footwell! REALLY DANGEROUS

"DO NOT USE THIS COMPANY"

SIMPLY DO NOT USE THIS COMPANY.. They left me stranded at Gatwick airport with my young kids in the early hours of the morning after they cancelled my return journey without informing me in advance, I only found out when my plan landed, I called the office asking about my driver.The return journey was booked and paid for in advance. I was given a confirmation email with the driver details but it seems as they can cancel whenever they like. I had to call around for a reacement taxi 2.30 in the morning and of course, I had to pay extra. Terrible service.

"have used these guys 5 times in the…"

have used these guys 5 times in the last 3 months, they can't be beaten on price, fantastic drivers, if you need an airport taxi then look no further.

"DO NOT USE!!!!"

DO NOT USE!!!!

Received email while at Lanzarote airport waiting to come home (family group including 3 children) stating they had cancelled the booking - not fun trying to get home from Gatwick at 4 am in the morning!

"Avoid this company at all costs"

Avoid this company at all costs.

Flight home was delayed by 90 minutes, they emailed me while I was in the air to tell me they'd cancelled the booking, leaving me stranded at 3am at Gatwick with two young children. Absolute joke of a business, do not give them your money

"Excellent service!"

Originally booked 2 years ago but due to covid kept getting postponed. Kept in touch and found them excellent from Hampshire to Heathrow. Didnt charge more even though I asked, driver was early for collection and courteous. On collection I misunderstood where to collect us yet he came and found us to take us to the car. Great company and would thoroughly reccomend.!

"Excellent service"

Excellent service. Reached on time. Had a good valuable conversation with the driver Chris. He was friendly and helpful.
Thank you very much.

"Cancelled my order"

Took my order, confirmed my booking and my money. Then just sent an e mail saying they don't have a cab and leaving me unable to find a replacement to get to the airport. Don't trust this company. Worst service ever

"Good service but …"

I have used OTS many times and have always been happy with their service. This last time i used them i was happy with the service, however the driver was definitely in a hurry. He took 20 mins off our 2.5 hr journey (via motorways) but at times his driving was quite erratic. We were very relieved to reach our destination in one piece! I would however continue to use OTS in the future

"Abandoned at edinburg airport"

Abandoned at edinburgh airport at 2 in the morning. The service started well when I first used them in March, and I was making 2 return trips a month for Buisness. The last couple of trips the quality of the drivers hasn’t been as good and they have turned up late and in one case the driver turned up at the wrong address.

Returning from Geneva my flight was delayed so imagine my joy when Jon landing I discover a text from the dive in broken English saying he’s not picking me up. Then a lovely email from the OTS Ltd saying the trip was cancelled, they had refunded my money and basically jog on and no driver was available. They don’t have drivers and use agency and other companies, so I recon it was just a case of it Friday night and it to much hassle to find you someone.