Onward Travel Solutions Ltd

Transportation Access and Assistance
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664 reviews
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Customer Reviews about

Onward Travel Solutions Ltd

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Tristan

5.00/5.00

"On time"

On time, very helpful and all went smoothly.

14/06/2022

Sian Goodlad

5.00/5.00

"Chris was absolutely brilliant"

Absolutely brilliant Chris had to wait 5 and a half hours for my aunts plane. Their Ryanair flight was delayed 5.5 hours, however Ryanair gave no details as to why and how long. I asked Chris to wait as my aunt had broken her ankle on holiday. After waiting all that time he then had to drive from Stansted airport to Sheffield, there was an accident on motorway and he was stuck in traffic for 2 hours. He eventually arrived at 6am having got to Stansted at 5pm. All done with complete professionalism
Could not recommend Chris highly enough

13/06/2022

David Holloway

5.00/5.00

"Responsive and reliable"

I've used OTS several times and found them responsive and reliable, even at short notice. No hesitation using them again.

09/06/2022

Hans

5.00/5.00

"Nice contact to driver"

Nice contact to driver, who wrote me a text before his arrival to pick-up point.4
He arrived on time, despite a very heavy traffic in London

09/06/2022

Deborah Brooks

1.00/5.00

"Do not book with this company totally…"

Do not book with this company totally shocking. Do not even repay back monies owed.

08/06/2022

Customer

2.00/5.00

"Dissatisfied"

Driver was polite and drove safely. But we waited 20 mins outside the airport terminal for the taxi to arrive. The car overall was dirty, and I had to brush debris off the back seat before I could get in. I expected better based on my previous experience with OTS.

07/06/2022

Heather

1.00/5.00

"AVOID AVOID AVOID"

Terrible Service with No customer service at all despite paying for a return trip no driver turned up left on my own at 3am raining Bristol Airport, told my booking was cancelled because my plane was 20 minutes late then told to book another firm and pay again, AVOID AVOID

02/06/2022

C C S

1.00/5.00

"DON'T BOOK WITH THIS COMPANY"

DON'T BOOK WITH THIS COMPANY, THEY ARE A CON MERCHANT.
THEY TAKE YOUR BOOKING AND YOUR MONEY AND LEAVE STRANDED ON THE SIDE OF ROAD... IN OUR CASE WE NEARLY MISSED OUR FLIGHT.
WORST COMPANY WE EVER DEALT WITH, WE HAVE INSTRUCTED OUR SOLICITORS TO TAKE ACTION.

01/06/2022

LondonCrew

1.00/5.00

"Rudest swearing driver threatening to…"

Rudest swearing driver threatening to leave us on the motorway because we did not agree to pay extra extortionate charges. Scary journey with an aggressive driver - we had no choice but drive as could not get off midway. Avoid. Worst taxi service of my entire life. Zero apology from company itself.

30/05/2022

Palomie Patel

1.00/5.00

"DO NOT USE THIS COMPANY"

DO NOT USE THIS COMPANY. They are not reliable at all LS Despite booking for a specific time, they have been more than 20 minutes late on multiple occasions and refuse to take any responsibility for it. Their customer service is poor.

29/05/2022
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