"OTS reliable but no customer service skills"

I have used OTS several times a year for several years and they have always been reliable. Two days ago was the first time I had an issue and had to contact customer service who were very unhelpful to the point of being rude in that they denied what I was saying. Although reliability is probably the most important thing when travelling to an airport, being rude is not OK in my opinion

"Excellent service, great customer service."

First time I have used this company, but definitely will use again despite a problem. The journey to the airport was of the highest standard, the return journey was not. Contacted customer support and they promptly acted and came up with a very satisfactory resolution.

"Great service all round"

Great service all round, will use you again! Thanks,

"We used this service to get my daughter…"

We used this service to get my daughter from Leeds to Heathrow for a flight to the US. The driver showed up early (2am), was willing to wait for my daughter. Helped with her very large amount of heavy bags both ways and she said she felt extremely safe and he was polite and friendly.
We will absolutely be using this service to get to and Heathrow again. Especially as it is more reliable and not much more expensive than a first class train ticket which doesn’t even get you all the way to the Terminals.
Great service

"Recommend | Ease of use and wonderful experience"

Such an efficient website, the online chat was quick, the process to pay was straightforward and of course the driver was excellent (personable and friendly, professional and pleasant, a terrific driver etc).

For our trip to Gatwick it was an exceptionally good experience.

Thoroughly recommend this firm and their services, especially for reaching Gatwick airport without hassle.

"very poor customer support if things go wrong"

left us at the airport not accepting to take out luggage although was even less than the booked luggage- did not answer the phone - refused to compensate saying luggage over the booked (booked was 3 X and we had 3!!!) and you didn't call us although I even left a message!!!
Took 4 emails and 3 calls to get an answer

"Hidden charges. Threatened to strand me with a child."

Booked car, had a phone call with customer service about my arrival time, explained I had given a later time than actual arrival since we were getting PCR tests at the airport. After I was in the car with four suitcases and a 12 year old got a call trying to hit me with a further 50% for "waiting time". Customer service tolf me if I didn't pay the driver could put us out. Luckily the driver himself was a normal human being who got rid of them and I tipped him well. But I will NEVER book through OTS again. Bunch of con artists.

"Great service ! Today me and my son were taken to Luton…"

Today me and my son were taken to Luton from Stratford upon Avon which took us about 2 hours. Wonderful journey , very friendly and careful taxi driver ( John ) lovely music .. I just didn’t want to get off the car 😁highly recommended !!!!!

"Excellent service"

Chris was our driver and he was truly amazing. Showed up promptly and assisted with bags and loading. Upon arrival, Chris went out of his way to obtain wheelchair assistance for my in-laws.

"I am really pleased to leave a review…"

I am really pleased to leave a review about my experience. This is not the first time that I use this service and always happy about it. This time I added also the service greeting and the driver, a gentleman was really helpful. I can't stop to recommend this service and this company. After years that I use, this time is the right time to leave a review. Great great company, easy to use online, honest and with professional drivers. Thank you so so much! Ten stars for me!!