"Everything was not just bad, but horrible"

The company went from worse to the worst - one time they swapped a car from an executive to a minibus and the next time their driver said he mistook pick up time from 09:20am to 19:20pm. This is the worst transfer company I dealt with and the service is non-existent

"Everything was excellent"

Everything was excellent, nice drivers , everything on time , good cars . Would book this service again .

"Return journey"

Outward journey, Luton Airport to Rushden was great, regards driver, picking up at Airport, when received a feedback form gave 5 stars.Went downhill on return. Supposed to get picked up at 3,30 for return flight. Taxi was almost an hour late.Acceptable being told something wrong with car and had to replace.Not acceptable I had to phone to ask why the taxi was late and call again. Luckily we made the flight but very disappointed the way it was dealt with. Would have appreciated a call from them ASAP to explain the situation. Not good enough. First time with them but doubt would use again!

"Service you can trust"

First class service. On time, competively price, excellent communication giving me drivers name and mobile number. Have used OTS in the past and will certainly use them again in the future.

"Wouldn’t give it even one star"

Wouldn’t give it even one star ! Booked a taxi a month in advance £60 mind for work travel
The night before I received a message from dominic confirming my pick up for 6.50am
I was ready I was outside for 30 mins Dominic did not show , I messaged and called no reply
I called the office to be told they will get hold of him .. 10 mins later call back we can’t we will find another driver … 20 mins later we can’t find anyone travel cancelled although they have issued a refund .. still not yet received though I missed an important assessment, for which I will now have to do again .. £60 spent on another company to get there at all for the day and no apology from the driver or company
Will never use again disgraceful !

"Thanks Chris👍"

Many Thanks Chris for a pleasant return trip for 12 people from Market Harborough to Stanstead. Text well in advance of trip which was great to know and Chris was punctual and nice taxi.
We also used OTS for trip from Stanstead to M.H.but this trip was not as pleasant. Paid for meet and greet wnd lost half an hour looking for driver who was waiting at the bus.h

"Thank you Neyko!!"

I can't fault a bit, everything was perfect from booking to end of our journey. Booking was easy and our driver was there in time, he was a good gentleman, try to help us with our bags,very helpful and a good driver! Thank you so much, he is a very good credit to company, I will use onward anytime without hesitation.

"Avoid like the plague!"

This company displays no professionalism and is clearly profit driven, hell to the customer. We booked an executive car, in order to accommodate 1 passenger and three suitcases. The driver turned up with a car that could only fit two suitcases. Their office said the only solution was to make another booking - at our own expense. They also fabricated stories that our very young female employee, traveling alone, was rude to the taxi driver and refused to speak to their agent (We have a record of that call). The driver left her stranded, on her first trip to the UK, in the multistorey car park at Heathrow. Contemptible company.

"A truly unpleasant company"

A truly unpleasant company. I was obliged to cancel my reservation 9 days in advance yet they still charged me a ridiculous amount. If I had cancelled a day or two before I could have understood their reaction. Also I was told that I would have to make a 10 minute walk from the airport or pay an extra 5 pounds for Meet & Greet. After a long flight and with a heavy suitcase it didn't seem very welcoming. I wish I had read some of the reviews before making the booking and looking at some of the photos tells me that I should never make another reservation with them. This does not appear to be a professional service.

"Driver (Chris) was really helpful and…"

Driver (Chris) was really helpful and cordial, taxi arrived on time. Highly recommend especially for long haul journeys.