"Cheaters"

Cheaters, I clearly booked stating 7 45am as arrival time so even if the immigration took annhour am within the allowed waiting time. But even after that the agency used the flight arrival time which was 7 19am and charged waiting time for 2hrs and increased the waiting charge to £29. Even the driver mentioned in car it is 7 45am. When proof was submitted with call details they wouldn't accept as driver called from his personal number which was not in agency register. I would never recommend this agency to anyone. Also the staff over the phone was unfriendly she was not even ready to look into the issue and was very unprofessional.

"Excellent service driver was there…"

Excellent service driver was there waiting , called me to advise arrived at destination safetly

"Reliable service"

Reliable service plus helpful staff and drivers. I booked an airport meet and greet at Manchester Airport on this occasion. My connection was delayed at Heathrow and I was easily able to contact the firm to let them know. Drivers are not allowed into the terminal at present, but my driver texted me when the plane arrived and asked me to let him know when I had my luggage. He was then standing right outside the door waiting for me.

It was a trouble free ride back home and the driver followed his satnav without having the sound on which was a relief as I had been travelling for seventeen hours.

Would have been five star but the taxi itself was a bit worn and there seemed to be a cold draught coming from the door area. Other than that it was great. i have used this firm before and will use again.

"Everything you could wish for"

Everything you could wish for. The driver was courteous and helpful and the car was super clean. Highly recommended. Thank you again.

"Perfect service"

Perfect service. Met me on time. Polite, friendly and good driver.

"Theft Posing as Service"

I booked the service in late February of 2021 out of Heathrow. I would definitely not recommend this to anyone unless the company makes some fundamental changes. The additional, hidden, charges for waiting are set up with an extremely flawed logic. The customer pays the driver upfront and this accounts for up to 1hr additional wait time. However, the company then expects the customer to forecast misfortunes, delays, and accidents, and then callously charges them when it is far too late to inform that the waiting times are going to be much higher than accounted for. This is laid out very cryptically in the terms and conditions (the little box one ticks on any website in the 21st century before confirming a quote) and it is moreover not reiterated in ANY confirmation email. These costs should presumably not be incurred by the consumer but by the service itself. £5 per every additional 15 minutes means that -if for some unfortunate set of events and during these horrific COVID times- one is stuck in a waiting room for 2 hrs, or processing times at the airport are extremely slow, not only is the passenger experiencing the distress of that trip, but they must also incur very expensive charges for events completely out of their control. As this company serves London airports regularly they are surely aware of what travelling under COVID times implies and are clearly setting up all travellers for disappointment and looking for ways to make a quick buck rather than provide an actual service. Drivers need to be paid- but the costs of delays should not be the responsibility of the consumer. When I tried to point this basic dynamic out to their customer service I was patronised, told to take responsibility for choosing to travel with them, and then hung up on without any willingness to find a compromise or understanding. An absolute scam!

"Great service"

Great service. Driver was quite efficient and was driving safely.

"Great Experience"

friendly, patient and helpful taxi service.

"On this occasion my driver was late"

On this occasion my driver was late, told me I’d given the wrong post code when I hadn’t because he couldn’t find me. He didn’t ring me to get directions, I had to call him and then he talked over me whilst I was trying to give directions. The result was that I was late leaving. I don’t appreciate being told I’m wrong when I know I gave the correct information. It was the driver not the company.

"On time"

On time, courteous, the car was specious and comfortable, will use again!