"Perfect timing under difficult…"

Perfect timing under difficult circumstances, polite & helpful drivers, you cannot improve on excellence !!

"The driver actually arrived 40 minutes…"

The driver actually arrived 40 minutes after the indicated landing time. We arrived early and were willing to wait but then the wait was very long. Even if we had arrived on time we would have had to wait over 20 minutes. That is too much.

"The driver knew there was traffic so…"

The driver knew there was traffic so arrived early. Got us to the airport on time , great drive. Nice guy as well.

"Rock Star Driver"

Our driver rang us an hour before our pickup to confirm where he could park and to inform us of traffic queues in a certain direction. He arrived promptly, was kind to our eldest daughter who got travel sick on the journey by providing her with an unopened bottle of water and a tin of fruit drops. He was a very experienced driver, had no faults with his driving at all. He got us to our destination in plenty of time. As our daughters would say, “he was a rock star”!

"Unfortunately the negative experience outweighed the positive one"

I have had both positive and negative experiences with this service. The first time, the taxi driver was punctual and polite. He called me first to make sure I had landed and gave me very precise instructions as to where he would be waiting. Unfortunately, the second time I used the service, the taxi driver (different one) was very impatient when I called him, he raised his voice, he used some pretty rude expressions and he made me walk several minutes with 3 suitcases to reach his parking spot. He must not have been parked in a safe or legal area because when I called him again, after seeing the car drive off, he told me that the police had made him move and he was now waiting in a different spot. He was also not wearing a face mask, but thankfully put it on when I stepped into the car. My second experience was overall very unpleasant and definitely not a good welcome to the new city I will be living in. I do not think I will book a taxi with this service again.

"Great Experience"

This is a fantastic experience. The Driver was professional, patient and ready to make sure everything went well. The constant feedback from the company calms the nerve if you ordered for dear ones. I recommend this company 100%

"Great service and drive"

Great service and drive! Chris was perfect!

"Very reliable service"

Very reliable service. Will be definitely using again. The driver was very professional and polite and took us on a detour through London so we could see the sights for no extra charge.
Highly recommended

"Bad service"

The service was poor because when I booked the taxi online I chose a car and it didn’t specify the number of bags, so I booked the one I thought fit. When the driver arrived and saw the bags, he said they wouldn’t fit in the car, which was untrue, and then proceeded to say that he couldn’t take us because if he ran into the police he’d get in trouble, but then, seeing that we really needed the transport, said that if we paid him more money (aside from the one I’d already paid for the service), he could take us - this is extortion.

"Good communication"

Good communication, professional and nice clean taxi