"They cancelled my trip to the airport 2…"

They cancelled my trip to the airport 2 hours prior to the agreed pick up time out of the blue. They have already deducted the money from my account. Caused me so much stress to find a replacement taxi from central london to heathrow plus I paid more for the last minute new booking with another firm. Terrible experience.

"WORST LONDON TRANSPORTATION COMPANY"

WORST LONDON TRANSPORTATION COMPANY. AVOID AT ALL COST!

I paid GPB 77 for the worst transportation company I have ever used!!! For starters, the driver was so scruffy and so was his car which wasn't even the lowest category car! Was meant to be an estate car.

The worst part about this booking was the driver. In this day and age during covid its absolutely critical and common sense for a driver dealing with multiple people each day to wear a mask. The driver refused to wear a mask saying he had hay fever which is absolutely none of a customers concern! Why would you even be driving people around when you have a fever?? The fact that this company gladly takes peoples money but doesn't even have basic covid protocol is a complete disgrace!

Secondly, they charged my card an extra £12.00 after the trip without even explaining why or seeking my permission to do this. Super unprofessional!!

NEVER will I ever book with them. I absolutely DO NOT recommend them and you can very well see why they have many negative reviews.

"Top service Chris!"

Top service Chris!! Thanks for fitting us, our luggage and 2 big bike boxes in your vehicle for our transfer from Heathrow to Rutland!

"Good Service"

Good Service. I was picked up on time - comfortable car. very clean, with a charming and helpful driver. I have no complaints at all and would use them again asking for Hamad in particular .

"Total rip-off and take money upfront and then cancel"

This company is dreadful - read some of the reviews on Google. They take your money and booking and then called me while the person they were collecting was already flying to say they couldn’t pick up. Left me less than an hour to find someone else to get there in time! They are either a scam or just ripping people off as they take the money upfront. They clearly pay for their ad to be at the top of a Google search to get business but avoid!

"RIP OF COMPANY"

Do not use unless you want to lose your money took ours and did not fill their obligations. Should be done by trading standards. Which I an going to see about. The customers service is appealing the taxis they use are rude people as well. Can't stress enough how bad they are. They left 2 pensioners in airport stranded. And having to pay another £27. To get home. They did not care DO NOT USE

"a minute agoNEW"

a minute agoNEW
if i could post a negative review i would. truely dreadful service. booked them to meet and greet my 85 year old mother in law from Heathrow bus terminal. bus was late, but the driver wasn't there to help her with her bags. she was scared frighten and confused. airport staff were were brilliant and i thank them for their help. the driver was driving around and stopped in a no pick up area and again airport staff helped her with her luggage. shame on you guys. also driver talked aggressively all the way back. dreadful dreadful dreadful.

"SCAMMING TAXI SERVICE IN NEWQUAY"

Booked transport to collect me seemed reasonable price of £68, day before I set off told me they didn't have sufficient drivers and would have to use other drivers??? Cost of an extra £25, had to take it as it was too late to start and I'd already paid the £68. I decided to book the return journey 6 days in advance and was reassured no extra charges would be made as I'd booked early, but day before I was leaving again we need £30 this time, I argued that the I'd he assured no extras would be charged, but had to pay as I didn't know what else to do, I travel solo and I'm 66yrs old, disgraceful service.

"Great service."

Great service.
Easy to order great service and great driver’s.
I have used them several times now and each time they do the job very well.

"Excellent Service"

Excellent Service. The OTS website was easy to use to book our pick up from Heathrow Airport (going to Peterborough); even from abroad. An instant online quote was provided and there were prompt email updates on our booking including confirming trip details; providing a receipt; the driver's mobile number and where to find him in the arrivals hall. The driver was on time, waiting with a clear name sign. He was very professional in his approach; the car was spotlessly clean and his driving was faultless. My wife and me were very happy with the service provided and would use it again.
Shokellu, Peterborough