"satisfied with the trip"

satisfied with the trip. thank you

"This was my worst taxi drive ever"

This was my worst taxi drive ever! I wish I could give them 0 star. The driver was rude and unprofessional, the manager was arrogant, and the taxi was so smelly that i was feeling sick. And on the top of that, i had to pay extra money. DO NOT USE IT!!!

"Brilliant service from start to finish"

Brilliant service from start to finish. Very easy to book online and pay for. Email confirmation sent through straight away. A few days before trip another email sent through to let me know a driver had been assigned with his mobile number if needed. To be honest after reading some of the reviews on here I was a little concerned the driver wouldn’t turn up at 3am and I would miss my flight. Quite the opposite he was 5 mins early. Ali was super polite, helped with our bags, wore a mask the entire journey, really friendly and very professional. The car felt very clean and comfortable.
Excellent value for money. I would definitely use this service again.

"Terrible experience and customer…"

Terrible experience and customer service. Booked a meet&greet service which hasn't been provided. Driver was not wearing a face covering carrying 4 elderly people, he was talking on phone and playing games while driving. Once complained via email, I've only got excuses as response. Not recommend it at all!

"Driver asked for more money cash in…"

Driver asked for more money cash in hand. Blackmailing me 2 hours prior my trip

"Excellent service"

Excellent service. Always use this Company and have not had any problems at all.

Our recent trip back from Stansted with Chris was excellent, even carried suitcases right to the door!

Thank you!

"Rude and unprofessional"

I travelled for over 24 hours to be greeted by a man who was too busy to do his job. Instead he used the payment opportunity to use the type bathroom.

He was impolite when he finally turned up to meet me. He speed to the destination. The wrong destination. Dropped me off, over half a mile from my destination. His nonchalant attitude was terrible.

I won’t be recommending this travel business to my company.

"Spread the word: do not use this company"

More focused on making excuses for terrible service.

I paid money for a pick up. The driver used the opportunity to use the toilet instead and turned up five minutes late.

The driver didn’t drop my visitor at my house. Dropped him off half a mile away and drove off.

Joseph who was dealing with the complaint. Didn’t attempt to compensate me for the service they didn’t provide. He was immediately attempting to justify the driver’s behaviour. If I hadn’t paid for a pick up. He would have never had access to the airport. The driver should have turned up earlier, if he needed the bathroom.

The driver should have planned the route and used a Sat Nav.

They have demonstrated typical British short sightedness. They would rather refuse to compensate a customer and risk future business. They shan’t be getting any business from my company and they won’t be recommended to the US businesses now either. Such foolish behaviour.

Avoid this company.

"Excellent service…"

It was the first time we were using this taxi service and it has been excellent. The driver even sent us a message to let us know where he was before even we call him. Very professional and brilliant in general. We’ll definitely use them again.

"I went to standstead Airport but we had…"

I went to stanstead Airport but we had a pickup onroute,Chris the driver was very professional when he came to collect me and my little ones. I had a good experience with them. Only 4 stars because he came to pickup 15 minutes late. On the return the next day he was also professional. Thank you Chris