"This service is convenient but…"

This service is convenient but expensive- we got charged for the driver waiting for over an hour. The thing that I don’t understand is that they start the 1 hour from the time the flight arrives.. it makes no sense - it is difficult to get out of the airport within an hour from getting off the plane, going through the security checks (non-British passports) and then finding your baggage or waiting for the luggage to be unloaded. Surely the drivers should only be waiting 30 mins after arrival (flight landing)? Very confused. And also annoyed as we use this service a lot and this has happened twice now.

"Response and helpful"

Thank you for being responsive and so very helpful to a member of our staff.

Your meet and greet service is excellent.

We will always use your service for airport Taxis.

"Great friendly driver"

Great friendly driver! On time and pleasant drive!

"We have used them twice for long trips…"

We have used them twice for long trips from Heathrow to the southwest. The first time near the end of the journey the car lost power but managed to get us there. The second time the chap had no idea which way to go and got a bit lost - old estate car, no satnav. However on the plus side the drivers were friendly types and very safe, and great communication via email from the head office and via the drivers at arrivals. Yes we would use them again.

"Smooth service and easy to change"

Driver was waiting for us at the airport arrivals. He led us to the car and helped with the luggage. He drove us home and all was fine. We had to change the itinerary as our original flights were changed a few times - no problem updating it with OTS.

"Fantastic service"

Easy to book, very clear about suitcase capacity, no hidden extras,
Arrived efor pick up early so early in the morning.
Courteous driver, helped with luggage 4 cases.
Easy smooth drive, helped with luggage again.
Fantastic service, thank you

"Airport transfer"

I have used Onward Travel Solutions a few times for Manchester airport transfers & on every occasion the service has been excellent. Always punctual, clean cars & polite drivers. Highly recommend them!

"Worst company ever"

Worst company ever. Totally AVOID. i have ordered a car and the description indicated that it fits 3 big luggage (of 20 kg each), it didn't even fit 1 bag!!! they called me and told me i need to pay extra 80£ in order to have another car to fit the luggage. Not to mention how rude the people are at the company! Due to covid, we had to wait so long for passport check, they called me and threatened me to leave with no refund! WORST. COMPANY. EVER. AVOID. don't be fooled by the price, pay a little bit more and save the headache!

"Very helpful with my last minute change to my booking"

I had a booking on 2nd November 2020 which I had to bring forward to 1st November 2020 last minute. I spoke to Martin on the chat and explained my situation that my flight for 2nd Nov was cancelled and I was on the phone to the airline to rebook it to 1st Nov. Martin managed my expectations straight from the start, he said he will look into it but that he might have difficulties finding someone to get me a taxi from Leeds to Manchester airport on such short notice. 30 minutes later he confirmed the new booking and the driver arrived at the time agreed. I arrived well in time at the airport which made things a lot easier. When I called the company up a few days prior they were always professional and super helpful as well. My case might be the exception but I can only say that they go above and beyond for their customers and I would highly recommend them. I am not big fan of website chats but on the 2 occasions I had to use them, Chloe and Martin responded super quickly so I would recommend using their chat function as well if you don't want to phone them up.

"Excellent driver"

Excellent driver, prompt and polite.