"If I could rate 0 I would"

If I could rate 0 I would. Do not book, go elsewhere. This company is rated low for a reason!

Booked a return journey from central London to Gatwick.

First car was fine - but late and had to phone the driver.

Second car on the return journey was appalling. Firstly, they sent the wrong vehicle, not what I had booked.
The car was full of owners personal family belongings. Bikes in the boot and lots of children’s toys, lunchboxes rubbish etc rattling around at our feet. Car had clearly not been made COVID safe and sanitised for our journey.

To make matters worse it stunk of stale cigarette smoke. As none smokers this made the journey pretty unbearable especially when the vehicle has no windows to open for the passengers. Driver didn’t know where he was going, took ridiculous and unnecessary backroads which made the journey longer.

Contacted the company to raise these issues. Was offer only 50% refund of that leg of the journey as compensation. I didn’t feel this was sufficient and asked for a full refund for this journey as there were so many issues and the vehicle was disgusting. Company refuses to give me a full refund for this leg of the journey and pretty much shut me down and avoided to comment on each of the issues. Very very poor customer service - Profoundly do not recommend and will never use again.

"Thank you"

Thank you, It was very good journey. Taxi was on time, very nice and helpful driver.:)

"Great driver and service"

The driver was excellent. He was on time, courteous and met us in the arrivals hall with a sign. During the one hour journey we felt very safe, driving neither too fast or too slow.
Will be using their service again!

"Great service as always"

Great service as always.Honest price

"Very reasonable straight forward service"

Have used this company a few times now .Reliable very reasonable and friendly each time .Easy to book and if there’s an issue they answer the phone right away.
Very good service today from Stansted and each time I’ve used them .Feel very comfortable traveling with the kids

"Was alright"

My driver was lovely and i don't know if he will see this, but i am truly sorry that i wasn't very nice on the phone when i couldn't hear him properly.

Also i don't think it is very fair to pay for the "meet and greet" as during COVID times the driver has to wait outside anyway and we have to look for him. I got lost for a good 15 min. But here i'm not blaming the driver only the "meet and greet" option.

"Great Service"

this is the third time we have used them and they have been extremely helpful and efficient, even having to change airport pickups at last minute.

"Great service throughout"

Great service throughout, from booking to drop-off. Will definitely use again.

"Great service, will use again"

Our plane arrived 30min earlier at Edinburgh Airport. I texted the taxi who phonef me straight away and came to meet and greet as planned. Really friendly and professional taxi driver and was home safe in Glasgow an hour later. So money well spent for me, especially as we travelled late evening and had a long hot day abroad before flying home. Will recomnend and use again.

"Airport taxi service"

The service is reliable, efficient ,quick and flexible. It is also good value for money.