"Saved the Day"

Chris and his team took care of recovering our data when our hard drive was damaged. Immediate response, quickly answered questions, assurance of success and finally a flashdrive that contained all of our lost information. We are so grateful. I highly recommend this company!

"Secure Data Recovery was the easiest company to deal with."

Chris McMacken was great to work with. He put my mind at ease early in the conversation. After they had recovered my data, I got a call from the engineer that did he recovery. Spent quite a bit of time with me on the phone allowing me to go through my data online to make sure they got it all. Also they gave me some great advice in my working field to follow so this wouldn't happen again. Great company.

"Excellent Experience with SDR"

I had a 1TB hard drive that crashed on me and I reached out to SDR. My representative was really communicative, compassionate and knowledgeable. The first time around I didn't have a big enough budget for the project (despite the company giving me a great and reasonable price) and I got the drive back easily. A few months later, having saved up money and remembering the great customer service I received, I got back into contact with my same representative and we completed the recovery easily and I'm very pleased. SDR would have my business again, very good company with a particularly good human element. I am a small time client for them, not a massive company with massive money but they treated me just the same! A+

"They recovered my data--great job!"

My friend sent me her computer because it wasn't booting properly and the hard drive contained her one-of-a-kind priceless photos. After several checks, it was apparent that the problem was a serious hardware issue with her hard drive, and I had to find a place that would be capable of recovering the data. In doing my research, I learned that most places don't have a real clean room, don't do much more than software attempts at recovery, and functionally weren't much better than attempting recovery myself.

Then, I discovered Secure Data Recovery. They have a proper clean room. They're a GSA approved contractor. They're manufacturer approved. This inspired much more confidence on my part.

I called and spoke with Chris McMacken about the bad hard drive. After a couple of minutes, it became clear that he had real experience with hard drives, and he was able to provide me with a price range for data recovery, based on the severity of the problem. I felt even more confident using Secure Data Recovery after my phone conversation, because he didn't make extravagant promises and was honest that some problems could be expensive to fix. He also advised me that if they couldn't recover the data, I wouldn't be charged. He gave me a case number and a local address for drop-off.

The next step was dropping off the broken hard drive, which I had removed from the computer. It turns out that Secure Data Recovery has a number of remote locations around the country for drop-off, and those locations in turn use an express delivery service to send it to their main lab. The day after I dropped it off, I got a response noting that it had been received and a link to their website for a formal authorization.

As recovery progressed, I was timely notified via e-mail, and their website not only kept me informed but also allowed me to authorize payment. Diagnosis of the problem also was shown on their website; in my case it was failed read/write heads. Sadly, this is on the more expensive end of costs, but recovering data from this kind of problem definitely requires professional help. The website is secure and requires logging in to look at your personalized account page.

When data recovery was complete, I got an e-mail telling me the results, including how many files had been recovered and the number of unrecoverable files. Chris McMacken also called me to ask how I wanted the recovered files sent to me, offering a USB drive for purchase. Authorization for payment was handled securely through their website. The files were express delivered to me within a couple of days after that. Secure Data was able to recover the files my friend needed, and it looks like they recovered all of them.

Bottom-line: if you need your data recovered, Secure Data Recovery is the way to go. Chris McMacken kept me informed, and their website does a great job of monitoring progress. Their services are reasonable, fast, and effective. It does get pricey for more complex problems, but that's just to be expected. I would highly recommend them for recovering data, especially if it's vital data that cannot be recovered via software or if you're totally inexperienced at data recovery. Repeated attempts to access a bad drive can actually cause you to lose your data, so at that point, it becomes critical to use an honest and reliable service. I would use Secure Data Recovery again without any hesitation.

"Excellent Service"

I thought everything I had was lost. I kept everything on one drive with one backup. My main drive got water damage from a snowmobile incident and my backup burned in a forest fire. The fact that I got anything back at all is amazing. I truly appreciate what was done for me. I would have had to start from middle school all over again.

"Fantastic Customer Service"

Chris McMacken was outstanding at explaining to me the problem my HD might be facing, and giving me a realistic view of what could be done about it. He made me feel like my data was in good hands, and was very helpful.

"Personable and Communicative"

Shoutout to Chris McMacken for keeping me up to date and answering my every single one of my questions! No matter how repetitive they may have been! I worked with Chris, a Secure Data Representative from the very first stressed out, worried phone call. I was able to work and speak directly to him throughout every step which made sending my precious hard drive off that more comfortable. I was confident because of him that it would be in careful hands. I can't thank him and Secure Data enough!

"I got back all my data!"

Recovery of my device was excellent! I got back every single thing I needed!! This saved my business! It's not cheap, but it's worth the investment and wait time if you are really wanting your business/life/projects. I would recommend them to anyone needing data recovery.

"Excellent Service"

Service Data Recovery provided top-notch service in helping me recover files on a corrupted flash drive. Chris, my rep, spent time talking me through the process and was quick to send me links and emails on how to get the flash drive over to them. They kindly offered their services free of charge when they didn't know if they could recover all my files. Really appreciated the speed at which they operated and Chris' guidance. He was super knowledgeable.

"Well Done"

Good communication, effective efficient service. .