"Honest and Reliable Company!"

I had a crashed external hard drive that I thought would surely be unsalvageable. I called in late at night and they were extremely prompt with getting my problem diagnosed and explaining the process. Chris helped me along the way and he was very professional, helpful, and kind. Even when he was out of the office he continued to email me and keep me updated. They were able to recover 100% of my data from bad sectors and although it took much longer than I had hoped, everything was done correctly and it was a HUGE lifesaver. I can't recommend Secure Data Recovery (and Chris) enough!

"Excellent Customer Service with High Quality"

Chris McMacken made the process very painless and efficient. He reached out to answer my questions and concerns about sending my external drive to complete strangers to try to extract/recover my data. Had many years of family photos, music and videos I had collected through many years. I was concerned because I had to ship my drive to another state and wait to hear if they could get the data. Chris kept me informed throughout the process on what was happening and what the next steps were. Once he was complete and recovered my data, he provided me with the shipping information and then followed up to make sure everything was working as expected. He helped make Christmas just a little better because we were using our family portrait as a gift to several of our relatives. You can do the research and you will find Secure Data Recovery is legit and a great company to work with. Thank you Chris and Secure Data Recovery!!!

"Gratitude"

Recently, while working at my computer, my main external hard drive abruptly stopped working. It was only one year old and I had not dropped or damaged the device. My backup external hard drive failed as well, and because my computer's hard drive was not large enough to hold my photos, my external drives were my lifeline. I was in the process of moving my photos into the cloud in the weeks that preceded the loss of my external drives. However, there is only one of me, and the process of uploading over 30,000 photos into the cloud is time-consuming. I had only made a dent.

In a split second, all of my photos were gone. They represented my family's life and showed my improvement to date as I worked toward a future photography business. It was a perfect storm of events and I was devastated.

A photographer friend recommended that I contact Secure Data Recovery. Chris McMacken provided very high quality customer service and excellent follow-up. Several weeks after handing over my damaged drive, Chris returned two fully recovered, new external drives. The staff at SDR was able to recover all of my work and I am extremely grateful. I would highly recommend SDR and can speak specifically about the wonderful and thorough customer service that Chris McMacken provides.

While I wish this hiccup had never happened, I'm relieved to know that SDR is out there should I need them in the future.

"Managed to crash both of my externa …"

Managed to crash both of my external backup drives at the same time - both contained the last 10 years photos and videos. Called Secure Data Recovery and got Chris McMacken - who did an excellent job explaining the process, options, and what the potential cost could be. I appreciated the free diagnostic before committing to a larger (and more expensive) service.

After dropping off the hard drives the diagnostics came back in a couple days - the web-based account provided tracking and status information which was a great bonus. Unfortunately the read/write heads had failed and they sent the drives out to their clean room where they identified that one of the drives had a much better chance of full recovery. While not cheap - within about a week they had restored all my files overnighted everything on a new drive.

Bottom line is that while it was expensive, getting everything back was all I wanted and well worth it. Customer support, especially Chris, was great throughout the process and I never felt out of the loop on how it progressing. While I hope to never NEED to use them again, I wouldn't hesitate a moment. Highly recommended.

"Wonderful Service"

Alec Sakenes assisted me with my hard drive recovery. His calm, prompt, professional manner when I was in a state of panic was so appreciated. The recovery of my very damaged hard drive was almost perfect. All the data was recovered in the folders.
I would highly recommend SecureDataRecovery.

"Excellent Service"

My hard drive failed and Chris McMacken was there to answer my questions and give me updates throughout the entire process. He was extremely helpful and responded quickly to all my questions. I got my files back including some irreplaceable photos. Chris you saved the day for me!

Great customer service! Thank you!

"Priceless Data Recovery"

Chris was awesome through the entire processes.. He gave me peace of mind, while our sensitive material was restored. He was very knowledgeable about what was going on and always kept me in the loop. Helped get our drive the recovery center quicker, and was willing to help in anyway get the drive back to us while payments processed.

"High Recommend!"

I lost EVERYTHING on my business computer. It put me in a pure panic! Rob, at Data Recovery, saved my life! He recovered EVERYTHING and did it quickly. If you ever find yourself in this unfortunate situation, I would highly recommend them!

"Fantastic Hard Drive Surgeons"

I work in our cities I.T. department. Sometimes data recovery is needed and we can only do so much when a had drive stops working. We decided for one particular user that his data was needed badly. It contained six years’ worth of data that was sorely needed. Th environment that said hard drive was located at was not the best conditions. Circuit boards are prone to failure. With some internet surfing and a lot of review reading we decided on Secure Data Recovery. Within a day or two I received contact from Mr. Chris McMacken. He has been very helpful and extremely patient. He kept us informed of the progress. Finally, when we received the data that they recovered, I had fingers crossed. I would have been happy if they were to recover half or even a quarter of the data. To our excitement, they found everything. The user this data belongs to was grinning ear to ear. Maybe a tear or two. Thank you Secure Data Recovery you are life savers.

"Use Secure Data Recovery Services"

Secure Data Recovery Services should be recognized as the most proficient and efficient data recovery service. Alec Sakenes exhibits extreme knowledge about the recovery process and ensures that you understand every step involved with attempting to recover your lost or defective data from your media device. Mr. Sakenes will patiently answer every question that you present to him and never rushes his conversation with you. I was certain that Secure Data Recovery Services would not be able to recover my flashdrive data and I was stunned after two weeks when Mr. Sakenes notified me of the successful recovery. They also protect your data and identity during the download recovery process. Use this company and always ask for Alec Sakenes. Monique J.