"Memories are worth everything"

Chris McMacken was my agent in recovering my WD hard drive data. I didn't think it was possible after having many other companies and even IT friends look at my hard drive. They said all was lost. I still clung to hope that there would be someone out there with the technology and tools to fix it. I found SDR through a google search, read the reviews, called and got a call back asap. I was always updated phone calls and emails on what was going on with my hard drive. Chris was very honest from the get go what may or may not happen and the expenses that would incur. He even worked out a payment plan for me that I could afford. Highly recommend this company and the agent I dealt with.

"Awesome job!"

I had an old external hard drive that had a short. Secure Data did an awesome job at recovering thousands of photos and videos of my children that I thought I had lost. Chris did and great job of keeping in touch with me throughout the whole process and made it so easy! I would definitely recommend their service to anyone trying to recover data from old or messed up devices.

"Highly recommend this service"

The Secure Data Recovery group got 95% of the data off my failed hard drive. Their service is superior. Thanks Chris McCracken and team.

"Awesome help from Chris M!"

Awesome help from Chris M!
5.0 Reviewed on Jul 31 2017
I am so grateful for your service!

Chris McMacken was so incredibly helpful! From the phone call follow ups to the email check-ins he made sure everything was moving and was there every step of the way.

We are so excited that our (incredibly) damaged drive was fully recovered!

Thank you so much!

"Great Service!"

Rob Anderson, the customer care representative I've been working with, has been very patient and highly professional. My case has been ongoing for over a month and he continues to respond very quickly and promptly. I am very satisfied with his conduct, and I would definitely recommend Secure Data Recovery to anyone who experiences major data loss. It's expensive, but lost data can be priceless.

"Secure Data Recovery Rocks"

I work as an educator in Texas, and in the last week of school my hard drive failed. In it was a plethora of documents, files and projects I had planned to save on my cloud and external hard drive at home. However, Murphy's Law came into play. After our school technology professional said the files were corrupted and to give up, I called Secure Data and they were able to recover all of my files. Chris and the rest of the crew did an amazing job of restoring my files (in their original format) and my faith in the power humanity defying the odds. Well done guys!

"My Sick-to-Stomach is Gone!"

My Sick-to-Stomach is Gone!

Every day for six months I was physically ill to my stomach. My external hard drive containing 10 years' of family photos failed and I did not have them stored elsewhere. (Yes, just many others, I had been planning to upload them to the cloud or copy to another drive, but who has time?) I researched companies online, after I decided the company Apple referred me to was out of my reach financially.

I looked for a reliable and affordable company with personable staff. After reading a few authentic reviews about a helpful guy named Chris with Secure Data Recovery, I reached out. Chris answered all my questions, made be feel comfortable about turning over my broken, yet hopefully retrievable hard drive. I was not even aware they had a drop office in my city.

Over the period of a week to 10 days Chris and I interacted by phone 2 times, and by email at least twice. At each step of the process. I felt confident because 1) he answered his phone, 2) he answered all my questions, 3) if he couldn't help me, he immediately had someone else assist me.

Secure Data gave me the kind of service I expect and I was elated to receive all my files returned, in folders, and in perfect order and full resolution. No one likes to pay to have their files retrieved, but when you consider the annual cost for a online cloud for 10 years, I consider I'm simply paying for that.

Secure Data is a large company with many offices, but Chris made me feel I was working just with him and that my problem was important. Thank you for the excellent service. Keep it up!

"Fantastic job !"

Fantastic job !! I was sceptical that any data could be recovered after talking to Best Buy. Chris McMacken and Secure Data Recovery were not only able to retrieve all of my files but had great customer service and professionalism. I would recommend this company to anyone.

"Great service and customer attention."

A few weeks back a close friend accidentally dropped an external drive to the floor. It broke. He called me because he has no technical expertise. When I arrived not only the drive would fail to open its contents on Windows, but I thought I heard a faint clicking inside. I turned the drive off and didn't want to plug it again to avoid more damage.

I was disheartened. This drive contained very important files and there was no copy of them. So I take the drive home and make no promises. I, then, start shopping for data recovery services. I find the manufacturer of the drive offers data recovery services, but I notice they don't have very good reviews. I search some more and I find Secure Data Recovery. Solid five stars, certified by many manufacturers, own clean room, confidentiality agreements in place, highly recommended. Still a bit skeptical, I started my case on their web site. It was really easy and straightforward. I did not think more of it and I thought I would later decide what my next move would be when I got a call from these guys. It was Chris.

Chris explained the process to me, what they would do to the drive, how would they diagnose the problem and what the next steps would be. Then he gave me a label to overnight my drive the them for evaluation, free of charge. At this point I was getting comfortable by the quality of service I was getting. I was not even a customer yet and here I have Chris calling, offering an overnight label and offering all kinds of explanations.

So I eased my anxiety and sent the drive over. They got it next day and started working on it. In two business days they had good news: Data was partially recoverable and they had a quote. Before I agreed to the price I was given a chance to explore what data was recoverable and what was lost due to disk damage. My friend was lucky; it was only ~25GB out of ~500GB that was unrecoverable. In a few calls and emails we agreed to the price and the recovery work started.

About ten days later the data was recovered and a brand new drive sent my way.

I can't express enough how happy my friend was to see his data recovered. All the important information was there. His life work, no less.

So I am taking the opportunity to thank all the people involved in my project, who I did not see but certainly worked hard and well. Most importantly, I want to thank Chris for his excellent customer service and attention. The level of communication and commitment to this project really helped easing the worries I initially had. He was there on every step paying attention and communicating.

The services are top notch, and the customer service is not a bit less.

I would definitively recommend this company.

"Secure Data Recovery Services were able to successfully recover data from damaged drive"

Secure Data Recovery Services were able to successfully recover thousands of critical files from a 1 terabyte SATA hard disk drive that suffered severe platter damage. The company representative Chris McMacken was very helpful, and the emergency service was quickly and professionally performed, with recovery taking less time than expected. I recommend Secure Data Recovery to anyone who needs their critical data recovered quickly at an acceptable price.