"Got all my information"

Rob and SDR team was able to get all my information back from a bad circuit board from a HP SimpleSave 1TB External Hard Drive. Great job. Thanks.

"Chris McMacken was extraordinarily …"

Chris McMacken was extraordinarily helpful. He kept in regular contact throughout the recovery process and explained every step in detail. I would recommend him and SDR without reservation for both quality of service and a very positive customer experience.

"Chris McMacken helped us when we were …"

Chris McMacken helped us when we were in a bind. Our data died and we needed it back asap. He was speedy, friendly, knowledgeable, and assisted us in recovering our data very quickly(and at a great price). Thanks Chris and SDR. I've used you twice now and each time the experience has been great. Keep up the good work.

"Great choice for HDD recovery! Exceeded expectations"

After my HDD containing 1.5+ TB worth of processed photography files failed, a quick search turned up Secure Data Recovery as a highly recommended recovery service. I was skeptical at first and assumed I would not be able to afford the services after the free diagnosis. I was pleased to be incorrect! My account representative, Chris McMacken, was highly responsive kept me apprised of the process. He even worked with me on the services I could afford.

Since I did not pay for any expedited services, the entire process for my recovery took approximately 1 month from the date my failed HDD was received, including the time to it took to approve the invoices and ship a hard drive to them for the recovered files. I did have the option to buy a hard drive as part of my recovery to expedite the process, but I already have plenty of drives and was able to ship one to transfer the recovered files.

All of my files were able to be recovered, and I am an extremely satisfied customer. Thanks Chris and Secure Data Recovery! I’m a hard customer to exceed expectations with, and Secure Data Recovery certainly did that. While data recovery is not cheap (due to the nature of the hardware and the clean environments needed), Secure Data Recovery was a great choice and will be used if needed in the future.

"Chris McMacken"

Chris McMacken was the most responsive representative I have dealt with over the phone.
Chris Knew Secure Data's service capabilities and reassured me that my data would be recovered from my defective drive.
Well done, Chris

"Data Recovery"

My external (work) flash drive died. Chris was very helpful in giving me the particulars and listening to what was needed.
I was hoping to get the most critical file but got everything recovered! It was very helpful to get the updates and the options for the situation. I would have no problem recommending SDR.

"Highly Recommend"

All of my data was recovered in a timely manner, and most importantly for me, at a reasonable price. Although my job was extremely small in comparison to other clients, I was treated no differently. My service rep Chris M. kept me informed the entire time and made the process simple and stress free. I knew exactly what I was getting before payment and am extremely satisfied with the end result. Hopefully I'll never have to use them again, but if I do, I'll be a repeat customer. Thank you!!!

"Perfect!"

Chris was the best! He responded so quickly and answered all my questions. He understood how important it was to me to recover my precious data, which was my family photos and home movies. I am so appreciative to Chris for all his help and quick, attentive, and kind service.

"Full Recovery!"

I had an external hard drive crash with over 250GB of photos from recent years. There were a few recent photo shoots on their that weren't anywhere else, so obviously I was freaking out. I sent my drive to a local place and they couldn't recover it. Then, I sent it into Gilware and they were confident they would be able to do it, but after 10 days, they could not. I then sent it to Secure Data Recovery.

Chris McMacken was extremely helpful and reassuring. He was professional and empathetic to my situation. My entire drive was eventually recovered after they determined it experienced severe platter damage. It was practically a technological miracle.

Unfortunately, the entire process took 37 days. Obviously this isn't normal for every case, but I felt I should have received more communication during that period. I would only get updates if I called in to ask. I would request a progress update their their portal on their site and even emailed once for an update, but didn't receive any word unless I would call in. It was kind of a bummer since I was so anxious and scared during that time period. However, the times I did have personal communication, it was thorough and professional.

(I also didn't get a choice of the type/size of drive my data would be returned on. You could choose between multiple sizes, but not until AFTER they had already put everything on the most expensive drive to return to you. If you wanted to change drive sizes, it required additional time for them to re-transfer them to the new selected drive. I believe this should be something you choose BEFORE they even do work on your drive.)

This is an extremely expensive service, but obviously worth it if you have important data lost that you desperately need back. If you REALLY want it, I guess you'll pay out to get it. All in all, great work!

"Fast and Accurate"

It would have taken a lot of time to recover the data that I lost. Secure Data Recovery quickly restored that data and followed through. Chris was great and very helpful.