"Very impressed so far"

I have found that my claim has been dealt with quickly and fairly, they have kept me updated all along the way and the people I have spoken to have been really helpful. I am really impressed.

"IfI have cancelled my DD..it stands to…"

IfI have cancelled my DD..it stands to reason I no longer want the policy…DO NOT RING ME UP ASKING ME A MILLION QUESTIONS! I do NOT like being harassed!

"Dealt with promptly and kindly"

Dealt with promptly and kindly

"Dealt with claim quickly at a difficult…"

Dealt with claim quickly at a difficult time

"We've insured our dog with 4Paws since…2018"

We've insured our dog with 4Paws since 2018, but over the past couple of years, we've seen a shocking increase in premiums. What started as a £250 policy has now risen to over £1,200 at the latest renewal.

In those seven years, we made just one claim—for £360, which was actually less than that year’s premium. In total, we’ve paid around £4,000 in premiums, yet this extreme price hike suggests that 4Paws has little interest in insuring older dogs, even those as healthy as ours.

This became even more evident when I obtained an alternative quote for just £450. Expecting to negotiate, I called 4Paws but was bluntly told they wouldn’t lower the price at all. Instead, they simply warned me that switching insurers could mean losing coverage for pre-existing conditions—essentially leaving me with no choice but to accept their inflated pricing.

It's disappointing to see a company price out loyal customers, especially responsible pet owners who have made minimal claims.

"Disgraceful"

Disgraceful - won't refund premiums taken after policy ended, very high handed approach to customer service

"My claim was settled quickly."

My claim was settled quickly.

"Extremely helpful"

Extremely helpful, in what has been a complicated claim!

"Helpful staff"

Helpful staff. Quick response to claim form request and prompt settlement.

"Dishonest and Misleading Renewal Practices"

I am extremely disappointed with 4Paws and their misleading practices. A few weeks ago, I received a renewal notice quoting my annual premium as £426, with the email stating, "For information, last year’s equivalent premium was £403." This suggested an increase of only 6%, which seemed modest and reasonable. On this basis, I decided to remain with them and did not feel it necessary to obtain alternative quotes, trusting that the information provided was accurate and transparent.

However, today I received the renewal paperwork in the post, and the quoted £426 translates to £36 per month. This is significantly higher than the approximately £27 per month I have been paying, equating to an actual increase of 33%! This means the renewal letter completely misled me into believing the increase was far smaller than it truly was.

I strongly object to companies that rely on deceptive communication to retain customers. It is unacceptable for 4Paws to misrepresent information in this way, especially given the already rising costs of pet insurance.

I have since moved to a different provider and would advise others to review their renewal offers carefully before deciding to stay with 4Paws. This is a company that clearly cannot be trusted.