"Not for me"

I've been on several holidays with this company and the last two holidays have not been well organised or smooth running. In Cambridge, we were placed in a hotel that did not have any heating and to add insult to injury the company offered a good will gesture of £25 a night for this privilege! In Italy at Christmas, we were promised gala dinners for Christmas Eve and Day but what we actually received bore no resemblance to the gala dinner offered to other hotel guests.
This company relies on returning customers and takes positive comments only. They censor any negative comments on their FB community page and do not reply to negative emails. A healthy company needs negative feedback for its growth and prosperity.
They tell you where to sit at dinner which encourages sycophants and surly individuals.
I've decided not to travel with them again because of the lack of transparency in this company.

"VERY BAD CUSTOMER SERVICE"

My sister & I are about to go on a Christmas holiday with One Traveller, but after the lack of help or support we have received regarding the PCR tests & locator forms we need to complete, we will not be using them again. I made it clear when booking that my sister does not use digital devices & was told no problem, we can can communicate via letter with her. Now they have said it is her responsibility to sort this and she should get herself a smart phone or get your sister to do it all for you. She explained that I had recently spent 7 weeks off work with stress and wasn't happy having to use technology, but was told " it won't take her long, get together & do it whilst having a glass of wine". When my sister told her not everyone can afford digital devices, she was told to take it up with the government. We are both very disappointed with this service and are no longer looking forward to the holiday. UPDATE. I was promised a call today (8/12), but never received it, this just gets worse. I always believe you can tell whether a company has good customer service, by what they do when there is a problem. In this case, nothing!
My reply from One traveller suggested that I had previous knowledge of completing a Locator Form; I'm not sure how they got this impression, when I clearly said I had no idea how to do these tests or forms

"Terrible communication"

I was thinking of booking with One Traveller and emailed them 4 days ago with a question and still no reply. If their customer service is this bad how can you trust them with your first time traveling alone.

"I wouldn't use one traveller again"

My holiday destination was Harrogate. The hotel was dirty and service extremely poor. Using Covid as an excuse isn't good enough; if the hotel couldn't cope; they shouldn't have opened! It is the responsibility of One traveller to ensure the hotel is as advertised.
One traveller is okay if you like to be micro managed and told what to do and where to sit for dinner and on coaches.

I would not recommend or use One traveller again.

"Fabulous"

Having travelled with One Traveller a number of times I would highly recommend them. They really care that their guests have a good time.

From the ore departure get together to the final day of the trip they really go that extra bit to make sure every is taken care of.

There tour leaders are really knowledgeable and helpful.

My trip to Puglia with them was fabulous!!!

"I have had four holidays with one…"

I have had four holidays with one traveler and they will always be my first choice as a single lady who still has a passion to travel. From booking to returning home from my fabulous holidays I can’t fault them. The sales team are so helpful and patient. The hotels are fabulous and never disappoint the tour guides are so knowledgeable and friendly. Can’t wait for 2021 and new adventures.

"Serious failings by One Traveller update. The very belated response in July has not been followed up and it is now almost a yea4 since the original complaint"

I chose One Traveller as it was my first holiday without my husband who passed away two years ago. The holiday was to Morocco which I had visited previously and loved. Unfortunately there were several problems, the second hotel was “overbooked” and we were put in the Ramada in Fez which had obviously been closed down and the outcome was an extremely nasty stomach problem which affected most of the group for the rest of the holiday. It was obvious that we had contracted a food handling amebic type illness which was not looked into, there were several elderly people on this trip and dehydration was a strong possibility.

Several of the planned excursions were missed because of the problems and we were told that a special meal with a free drink had been arranged as compensation....most people were unable to eat at this point! I have contacted the company twice and received a general letter saying that things had been improved, my letter to the customer service manager has been ignored. There was no offer of compensation or even a discounted holiday which I would have considered.

There were other problems with the holiday and it certainly did not provide value for money in my opinion however my main concern as the lack of any duty of care for what could have proved to be a very serious failing on behalf of the company.

I feel that the complete lack of understanding of the situation and it’s seriousness shows the company in a very bad light and I certainly wouldn’t recommend them to anyone travelling solo.

"One traveller slogan is Join our family which is farcical"

One Traveller is not what it advertises to be. Their motto is “come join our family” but having travelled with them recently the company does not give 2 hoots about their clients. The group is rife with bitchy women who travel together with friends made on previous trips and new comers are excluded from the foray and left to their own devices. Tours are not well thought out. Crack of dawn flights and wake up calls at 3 am when later flights are available. Tour managers are powerless and only follow the rules. Staff at the head office rather officious and unfriendly. They overcharge for upgrades so best to buy your own flight - their excuse is they are “locked in” for prices as they book well in advance!! Would have thought they have more clout having block booked.