"PingPong lacked communication"

PingPong lacked communication, leaving us frustrated with unresolved issues. Avoid for better support elsewhere.

"Dealing with PingPong was an exercise…"

Dealing with PingPong was an exercise in frustration due to their lack of communication. We encountered several issues with our payments, but trying to get in touch with someone from their support team was like banging our heads against a wall. It seemed like they were more interested in acquiring new customers than actually providing assistance to existing ones. Save yourself the headache and steer clear of PingPong.

"I had high hopes for PingPong's…"

I had high hopes for PingPong's cross-border payments platform, but unfortunately, my experience was anything but satisfactory. The interface was clunky and unintuitive, making it difficult to navigate. Additionally, the customer support was virtually non-existent; it felt like pulling teeth trying to get a response to my inquiries. Overall, I would not recommend PingPong based on my disappointing experience.

"They did the same thing with me"

They did the same thing with me. They asked for all my documents I sent them. Sensitive personal documents. After I sent them about a week later my account was closed. Emailing them is useless as they never respond. I'm convinced it is a scam. I would not recommend this company and stay away from them. Who knows what they did with my information. They responded to this comment. What they left out was they had no problem doing business with me for over a year. Everything on my end was legal to a T. You think I would risk trouble with the IRS? I filed my taxes each year and there is no issue. Please just stay away from this company, Im warning you.

"Useless Payment Service Provider."

Useless Payment Service Provider.
They just rejected my application because I'm travelling to another country while signed up for the account as my location is different from actual address mentioned in documents.
I have provided all the clarification and without and specific reply they just denied my application. No point to waste time with them at all.

"ID / Money Harversting Operation - STAY AWAY!!!"

Is it not ironic how the company name and what they do to gullible people match? They lure you in with great promises and once you join, the pingpong begins...

I was lucky to never send them any funds, but I had to submit my passport and business information to them. Once that was done, they requested more - a selfie, tax documents, utility bills and so on. Finally, the accound was blocked.

This is clearly a scam - they collect as many documents as possible, and who knows what will be done with them down the line. There are probably a few shady businesses operating around the world under YOUR name.

This is an IDENTITY / MONEY harvesting operation. STAY AWAY!

"The registration process is really…"

The registration process is really crazy and time wasting. They keep asking documents, link, business information..... so many times. It's really shjit and i chose to switch to other networks.

"Chinese phishing company"

Chinese phishing company asking information about your business and never return with any feedback or whatever
Ignore and report

"Scamming company BE CAREFUL !!!!"

I Sent money to my pingpong account, they didn’t accept it, so as a result I asked to refund IT, they told me that it will back within 1-2 weeks, now Iam waiting for 2 months and nothing happened, otherwise they said that the money was sent, my bank told me that nothing was received.. A terrible Customer Service!!!!

"Terrible service with disregard for…"

Terrible service with disregard for customer service.

I used their service one time upon setup and a few weeks later I get my account blocked apparently due to document supplied. Going by their help pages an email to their customer service team will help me provide them with an alternative document to get my account back up but that is not the case according to Dustin Malvin who was quick to tell me that unfortunately nothing can be done to reactivate my account and essentially he was more concerned with shutting me off.

I never got a response to my email to customer service btw hence why I went with live chat and spoke with resident live bot Dustin Malvin.

I only needed their service to make payments to my supplier so there was absolutely no need to block my account.

When you get your account blocked they won't provide you with a valid response and hide behind a hidden / fake security protocol. Typical annoying response.

Find a better alternative as this clown company isn't worth it.