"ORDERED 11th June"

ORDERED 11th June, paid upfront, delivery expected 25th June latest STILL waiting for delivery! Sent 2 emails chasing my order only to be told there's no update from the courier please be patient. I've now cancelled my order but had an email saying they can re-order!! This will obviously carry another 2 week delivery time scale so I've declined. I wonder how long it will take to get my money back!!!!!!!!

"wowcher Purchase! Very pleased"

I came to Trustpilot before placing my order with wowcher and thought i'd take a chance, I'm so glad I did. I ordered on Friday and by Tuesday my furniture was delivered, without issue. I can only imagine that this company is struggling due to the unprecedented demand and Covid19. Really happy customer. Hope more reviews like this start to be flood in!

"00000 star take your money"

00000 star take your money. Then nothing! Shambolic company. 2 months in and still not received my furniture. Please stay clear!

"Still waiting Refund, for face Masks bought !"

I bought face masks and it was not suitable for my hubby , was way too small . Have returned it a month ago and still did not receive my refund, I sent so many emails to both Wowcher and dreams living . Still nothing!
Disappointed! It took a lifetime to arrive , when it arrived , it promised no quibble refund , but does not deliver on this promise !!!

"Same as all the other comments on here…"

Same as all the other comments on here no delivery when stated no response from them after email complaint , wowcher executives should be ashamed to keep letting companies like this sell there items on there site , going to try to contact them once more today , then I am going to take them to small claims court

"Excellent Service"

I ordered a garden lounge set through eBay, the delivery date was start of July. But I actually received the sofa 2 weeks early. The sofa looks great, although there was some damage on the left and right sofa. I contacted customer support. Micheal who was my point of contact was excellent, he quickly resolved the matter and dispatch the replacement parts quickly and efficiently. The sofa looks stunning and I’m very happy with my purchase.

"I was nearly scared by reviews! Don’t be!!"

I saw all the reviews after ordering on wowcher, and was thinking oh no! But the small print had specific delivery times of the 10 July, well it’s the 21st June and it’s all here now! I emailed the company and had a reply within their 48hrs auto reply as one package arrived and then the other two a day later! The furniture is of the quality for the price! So read the small print On wowcher Re
Lead times and restrictions before you write a bad review as they delivered before time and replied when I emailed, that’s all I can say! So 4 stars! Especially under these special time!

"BEWARE DO NOT ORDER FROM THIS COMPANY"

BEWARE DO NOT ORDER FROM THIS COMPANY. I understand things are taking a little longer than normal due to Covid but the customer service and communication from this company is shocking. Ordered furniture through Wowcher on 28th May with a delivery date of 17th June or before. It is now 23rd June and still no delivery. Tried to call and you are kept holding for about 15 to 30 mins and then you are asked to leave your name tel number and e,ail address and they will get back to you. I have done this every day since 17th and still no one calls. I have also emailed and got a reply from their support team to say they would get back to me with in 48 hrs. that was on the 16th June I have sent a further 2 email and no response. Wowcher are no help they say we need to deal with the supplier directly. Looks like I am going to have to take this up with my bank.

"AWFUL"

As with others, gave 1 star but really needs none. This company are appalling. I ordered a furniture set off wowcher. Placed the order on 28th May 2020. The delivery page said it would be delivered by 11th July. I had no update to say anything had been dispatched so I contacted them on 5th June. I had a response from a girl named Jesse and she said the goods were delivered to the courier. I thought great they’ll be here soon. Given everything going on with covid I thought they’re probably delayed. I was supplied with a tracking number. A few more days had passed and there still was no update. The tracking update just said order created so I contacted arrowxl myself. I was told by the lady on the phone though a request had been generated no packages were delivered to them. She advised I would need to contact dreams living myself. Which I did but as with everyone I couldn’t get through. It’s almost like a dud line. I was waiting ages at a time calling them. It’s now 22nd June and I still have got no further. I’ve contacted my bank and asked for a refund. I have also contacted trading standards

"(Can’t put 0 stars)"

(Can’t put 0 stars)
Virtually no communication at all- no response to emails or phone calls. Not sticking to any promised delivery dates almost two months later. Shocking, definitely wouldn’t recommend!