"Recently visited the Brighton Store ."

Recently visited the Brighton Store .
Very poor rude customer service, no greeting!
I tried on a jacket and left on the stand by the mirror and as we were leaving the sales assistant SHOUTED SHALL I PUT THIS BACK .I will not be returning.

"Very happy with purchases"

Love all the clothes I ordered, order arrived in reasonable time. I ordered online and the clothes look just as good in real life. They’re on the large size normally so best to order a size down.

"Placed order over a week ago nobody…"

Placed order over a week ago nobody answers customer service lines or emails me back. It’s horrible I will never order from them again. Terrible customer service actually no customer service!!! What a joke

"Really Disappointed"

Really Disappointed

I ordered this the âme suite jacket on the 26.12.22. it arrived on the 3.01.22. At first glance, I noticed it was creased. I only got a chance to get a good look today. when I ironed it, I discovered that it was not sewn properly. I have picture evidence. It’s lip sided. The lack of quality of the stitching is so obvious. I have no choice but to wear for the occasion I purchased I am so embarrassed. I hope I can come with a look where the stitching won’t be obvious

"Not buying any more …"

Bought a green long sleeved shirt a few years ago and when I washed it to remove a small food mark, the shirt was ruined. This, only using sunlight soap. In a sale a little later I replaced that shirt - just come back from dry cleaners who could not remove the small food mark. Never again French Connection . . .

"When clothe is damage by delivery you…"

When clothe is damage by delivery you also have to pay for the returning costs!

"Polite Happy member of staff"

Polite Happy member of staff. Solved the problem immediately.

"brilliant customer services (unusual these days)"

Had to raise an issue with French Connection customer & they went over & above the call of duty to ensure I was happy which has made me want to review them. Honestly having had problems recently with terrible customer care (M&S) I honestly belief in giving praise where it is due & Leah you were brilliant. Thanks for realising that the customer deserves to be treated well & fairly.

"Really great customer service."

Really great customer service, no bulls*** ! They were forthcoming with info and offered me options. Prompt receipt of a refund. Generally v.pleasant. thanks FC

"Didn't fulfil my order and couldn't be bothered to tell me"

Ordered an item during the Black Friday event. I received a confirmation email and then a second email blaming Royal Mail for delivery delays which set alarm bells ringing. Sure enough, I never received my order nor any further communication. Clearly, it was never dispatched. The item is out of stock in my size on the website, so I guess they took the order and couldn't fulfil it but couldn't be bothered to let me know.
Look at the reviews before ordering from this useless company. I won't ever shop with them again.