"Great customer service"

Great customer service. Had an issue with an order recently in London and was really pleased with how fast the customer service resolved it for me. Amazing- will be shopping with them again.

"French Connection and DFS"

DFS are selling furniture that shows it is designed by French Connection. We have a dispute with DFS over the furniture and wrote a review about the fact French Connection was mentioned but weren’t responsible. We partly bought the furniture because of the good name of French Connection so disappointed now.

"Everything was great"

Everything was great. Very happy

"My bag was stolen."

Went yesterday into the FC shop in Duke Street London and was robbed of my bag with all cards, passport etc. I know it’s my own stupid fault to loose sight for 5 seconds of my bag, but the staff was absolute not helping at all and didn’t show any empathy with me. Even worse, the girl said: this happens every day here and you need to watch your own stuff. Of course I know that, I am from Amsterdam😀. But a small interest or asking if I was okay, didn’t happen. No interest or whatsoever. And can tell you that I was in complete panic having no cards and passport anymore. A bit more sympathy could have been showed, but staff hardly responded to my questions and did not show any sorry.

"Charged twice online no refund "

They took money for an online order twice and are refusing to reimburse me

I have tried and tried and tried to get the money back and they refuse

I will never use them ever again as they cannot be trusted

This is the first time this has ever happened to me

"Used to like buying French Connection…"

Used to like buying French Connection Men's Polo Shirts and they used to have a good range, but looks like they have stopped making them now and only sell 2 or 3 overpriced / expensive ones.

"entreprise professionnel,malentendu vite régler."

entreprise professionnel, malentendu vite régler .

"I was taking back an item to exchange…"

I was taking back an item to exchange for a bigger size, the gentleman and a lady, was exceptional with their customer service ,sorry I didn't get your names but it was so nice to experience such service nothing was to much trouble..thank you I will definitely be returning.

" French Connection wrong company "

I bought clothes from French Connection but did not receive a confirmation email. Luckily, I had taken screenshots. After two weeks of silence, I wrote an inquiry on their website and sent an email. From the website, I received a fake tracking number with a note from DPD that I had received the item. Meanwhile, through email, I was told that the items had not been shipped. The DPD company confirmed that they had no record of such an order. When I reported all of this to support, I received a refund the same day. At least thank you for that. My daughter bought a dress for a wedding earlier than I did, but she received it after 2.5 weeks when it was no longer needed...

"I bought a pair of jeans that ripped…"

I bought a pair of jeans that ripped within just two months of use. It’s really disappointing when you expect durability and get let down so quickly. While the company did refund my money, it doesn’t change the fact that the quality was severely lacking. Respect and trust are hard to earn, and unfortunately, this experience didn’t help.