"I did not get a correct answer to my…"

I did not get a correct answer to my query as to where my order is. It has taken so long .I may not order fro French Connection again as I cannot trust the delivery system

"Great customer care"

I made a mistake on my order. The customer services team replied to me immediately, gave me choices and and followed up to make things right for me.
How refreshing ! No robots…. Just great customer care. I will buy from you in future. Thank you

"I haven't received my order and I have…"

I haven't received my order and I have received an email stating my order was delivered from dpd and signed for which I have not signed and I have got no response from anybody as to where my order has or where it has been delivered too

"Excellent client service"

EU regulations have made it more difficult to send goods from and back to the UK and it can be the reason not to order at all. However, with the excellent client service of French Connection it is no problem at all. They were very helpful and quick in answering all my questions, getting my order at my address in time and also providing information on how to send goods back safely!

"Excellent customer service from Head…"

Excellent customer service from Head Office department - Angharad and Chelsey when I was trying to return an item

"Very poor quality for a high price"

The dress I've purchased cost me 80 GBP and it looked pretty good on their website, too bad that in real life the fabric has such a low quality and bad texture that it actually become damaged,with an old wear and tear appearance after the 2nd wear only. I do not recommend them as a brand, very disappointing product for that price.

"Poor customer service and quality"

Poor customer service. My details were passed between several different agents all telling me different things. My item was faulty but it was made too difficult to return so did not bother. Wont buy from here again.

"Worst Customer Service I've ever encountered"

I bought a lot of FC jeans, until recently. I tried to clarify what sizes they're using now, as new jeans seemed to be sized smaller. Instead of just answering my question their customer services people just kept asking constant stupid questions, one after another, no matter how many questions I answered they just asked more, never answering my actual question, until I gave up. Never contact these people. I'll never buy from them again !!

"Order Not Received + Poor Communication"

Placed an order and after a week had passed, I hadn't received said order or received any communication so emailed for an update.
Only after my email to customer support, was I was informed that my ordered items were not in stock so my order was to be cancelled.
Appreciate these things can happen, but disappointed that I was the one to have to instigate the update on my order and consequent refund.

"BIG NO to French Connection watches in India"

The email id was provided to claim the warranty and how to proceed further. The seller mentioned the warranty was from the brand.
Did not get any support or info on how to proceed further. Just a standard response and no reply on further investigation.
Stuck with a poor quality , non functional watch of French Connection