"Absolutely disgusted with the service"

Absolutely disgusted with the service.
Ordered items and was sent the incorrect sizes. Packaging had one size on it and the item inside was different. Called up and said they would correct it and the correct one will be sent out working next day ( paid for it twice) to be told after a week later when called up it is out of stock and will send it out in a few days yet showing availability on the website. Benefit of doubt still waited another week to call up again to told not sure when it will back in stock, no emails no sign of the 1st order refund.Really disappointed as I could not wear this on my holiday and above all false false information simply lies being told. Had to call up and request a refund for the full order ended up paying 3x.

"Always had fcuk shame but will have to…"

Always had fcuk shame but will have to change what a silly spray connection gets stuck.hard to push down. Thought it was me but no
Please go back to old spray connection
As said talking in savers shop even they have complaint about it
Shame because it could be goodbye

"Will deny your statutory rights - avoid!"

Despite going back and forth multiple times, this retailer is refusing to honour legal rights in respect of refunds and instead just parrot their internal policies.

They refused to address specific points in my complaint regarding rights set out, in law, and instead copied and pasted their own policy repeatedly.

Staggering that a large retailer has such a flagrant disregard for their customers.

Truly disappointed as this is a brand I have loved for years.

*****

Responding by edit as I can't seem to respond to the reply.

My point throughout has been that the earrings are unopened in a sealed pack, but have been told at least 7 times that you will not accept the return so I am very confused by the reply...

"ORDER UK961740"

ORDER UK961740
Entered the incorrect delivery address and rang FCUK call centre this morning. Answered immediately by really helpful agent. Resolved with a call back with an hour. First class service. Would highly recommend.

"Poor quality and poor customer service "

I reviews a pair of white trousers which needed hemming after one wear. The online review before purchase described the trousers as good quality . They are unwearable because the hem on one leg has come away completely. After reviewing on trust pilot FC asked for the order number which I gave . I emailed over photographs but received an email asking for photographs . I replied saying these were sent but have received no reply whatsoever.

"Good clothing staples for men"

Nice products, good menswear range for staple items. Staff friendly and pricing reasonable.

"Terrible cheap clothes and worse…"

Terrible cheap clothes and worse service.

"Over a month waiting for a refund"

Over a month waiting for a refund! Appalling!
Never again will I buy from French Connection!
LOOK AT YOUR SCOTE ON HERE FRENCH CONNECTION!!!!
AS REQUESTED! ORDER NUMBER 885116!

"No class"

French connection(Shrewsbury branch) i am going to keep this respectively short, exchanges or credit notes i was told needed a receipt, for exchanges the policy is you do not need a receipt if you are exchanging or you require a gift card, i have never had this experience elsewhere, Reiss, Lauren, me + Em not a problem. However i will not be returning to french connection.
The manager of the shrewsbury branch was chatting away to a colleague, her facial expressions was not welcoming it was sourfaced and basically could not be bothered and also remarked if i had a copy of my bank statement maybe that would surfice but probably too longwinded for her to find.Yes excellent advice! bad attitude and unprofessional. Maybe some of your staff need training in a curteous manner and less attitude. I will not be returning and have given my disliked purchase away. I will not be returning.

"Purchased a raincoat "

Purchased a raincoat
I was not informed you didn’t refund on sale items my first purchase with French connection
I am now stuck with a £70 credit note not good
As I had to take raincoat back