"Damaged Dress Received"

I recently ordered a dress that arrived with a noticeable rip, leading to a disappointing experience right out of the package. This issue alone is disheartening, but what compounds my frustration is the return policy. Despite having already paid for delivery, I was informed that the cost of returning the damaged item would also fall on me. This policy feels unfair, especially given that the reason for the return is a quality issue on their part, not a change of mind on mine. I contacted customer service regarding this issue; however, I haven't received any response from them yet.

"Payed £69 for a top"

Payed £69 for a top, only wore it a few times, now is fraying with holes on both cuffs. Contacted customer service, sent pictures, and unfortunately had not seen the care label, dry clean only!!!. Would never have bought this had I had known. Now have a top that can't be repaired, and no refund, as not followed instructions. Who in their right mind would pay about £7, everytime to dry clean. Will never shop there again.

"Brighton branch great "

I always visit the Brighton branch. Friendly, helpful staff and a good selection of clothing. Recently started using the men’s section for my 16 year old son too. Has some nice pieces and extra small works well for a tall, slim boy.

"On Sunday the 4th March 2024 I bought a…"

On Sunday the 4th March 2024 I bought a pair of ladies size 12 Jeans from French Connection. I tried them on in store and they seemed to fit okay, when I paid I informed the sales assistant that I wished to continue to wear them and she subsequently cut the price label off. During that afternoon the jeans became very loose fitting on me and were literally falling down, they also became very baggy (they now seem more like a size 14). I am unable to wear these jeans again as they are literally falling off me. I would appreciate it if I could exchange the jeans for a size 10 or receive a refund. I have the receipt which was sent to me by email. I do not have any other size 10 clothing as I am normally a size 12 or 14. The material they are made with definitely needs to be looked at.

"Do not trust"

Do not trust - Buyer Beware!
I recently returned vial mail 2 separate clothing items approximately 2-3 weeks ago and I have not yet received return confirmation from the French Connection USA site. I even have confirmation from USPS that both items were delivered back to their warehouse in Jamaica, NY.

This merchant is not following standard ecommerce selling practices and I will not be shopping from this site ever again. If you spot a FC product you like, you're better off ordering from a Retailer that you can trust will guarantee you a timely refund.

"Had some difficulty with items arriving…"

Had some difficulty with items arriving and postage, none of which were the customer care team's fault. However, the customer care team have been one of the best I've ever dealt with, always extremely friendly, helpful and doing their absolute best to make things right. A true example of how every customer care team should operate. Thank you so much for sorting out all the issues I've experienced.

"Stinky slippers"

My daughter bought me blue leather slippers for Christmas (bless her) with (faux?) Sheepskin liner. Look great and comfortable. However, I work, not a particularly heavy manual job, 5 on my feet most of the day and when I get home I put my slippers on. I soon realised they absorbed foot sweat and soon began to stink! FCUK must know this unless they expect everyone who wears their slippers not to actually do any real work? Very disappointed.

"What an unpleasant surprise"

What an unpleasant surprise! I've been shopping there (online) for years and was quite happy with everything- including customer service, and all of a sudden it went really bad; Not only did they suddenly stop deliveries to Israel, without giving their loyal customers here any notice or warning- just like that- one day you're trying to check out on the UK site, and receive the notice delivery to your country is no longer available- then they refer you to their EU site- which is more expensive and takes A LOT more time to get back to you- but the advisor specifically writes that deliveries to Israel are still available there- and then another advisor decides they don't deliver to israel, despite what's written in the delivery table -
ISRAEL ZONE 2 £14 2 - 6. Well, Dear French Connection, I like your clothing items, mostly, but I really don't like your disrespectful attitude towards loyal customers, and I can see other people here- LOTS OF THEM- don't like it either. Maybe you should re-think how you treat people who chose to spend their money wih you.

"2 months, 9 emails, 1 phone call and still no refund"

First time I’ve ever written a Trust Pilot review and the first time I’ve ever ordered from French Connection and it will be the last! You get zero stars.

I usually don’t get to a point where I would write a negative review but almost 2 months on after my return (UK665023) was received by the warehouse I am still chasing a refund!

Apparently the warehouse team received an item from another brand back? Who would do this?! I can be sure I sent the right dress back to them - I wasn’t sending anything back to any other retailer at the time.

I have given all the details I can, I have all dates and emails saved - I have never experienced anything like this!

Today I’ve been updated and according to the warehouse the “wrong item” should have been sent back to me via Royal Mail in… December. No sight of it. I’m really struggling to believe this and getting increasingly more upset and stressed out, I’m out of pocket £66.50.

The whole situation is insane to me. Now I’ve been fobbed off to chase Royal Mail?

I should have read the reviews here before ordering.

French Connection, do better.

"They won't refund me my money 19 days after my item was received back!"

This is an absolute joke.

I receive an email confirmed my returned item has been received at the warehouse on 10/01/24. 29/01 and I still haven't received my refund. Stop holding my money and refund me, I returned your item!

Edit: No it's not a lost return because your customer service team confirmed your warehouse received the item. Refund me my item or I'm issuing a chargeback with my bank. Order number is UK702867.