"Wanted to cancel my order and it was…"

Wanted to cancel my order and it was very swift done. Even on a weekend.

"Excellent and super friendly service"

Excellent and super friendly customer service from Sarah-Jane in Tunbridge Wells store. I've been in twice now and each time she has gone above and beyond to help. On one occasion she popped into the stock room to hunt for a dress that wasn't on the shop floor because she had a hunch it was exactly what I was looking for. Just had to write a review as a thank you. Brilliant!

"Appalling customer service very…"

Appalling customer service very disappointing they will not honour discount code will be returning my order

"I bought a sale item"

I bought a sale item. Noone drew my attention to the fact that if I wanted to return it after trying it on at home, I would not be able to get a refund. I'm now being offered a credit note by the store. This feels like I've been duped and French Connection are holding on to my money ensuring I have to spend it with them. I'm very unimpressed they use this policy and will be put off purchasing from them again, especially in the sale.

"Delivery date is not from date of order. They have washed their hands of the issue"

As long as everyone knows that delivery to Ireland takes 10 working days from date of despatch to delivery. Not date of order. I placed an order on 26th June. I just got an email confirmation that it should be due by 12th July.



Per the website. It's 7 - 10 working days. So that would be from Weds 5th - Monday 10th. No???

In response to French Connections reply. Nowhere does it state that the 7-10 working days is not from the date you place the order. It's up to 3 days later when they dispatch the order. Who waits over 2 weeks for an order from the EU these days?
And I might add that I asked French Connection what will happen my parcel as I'm away. To date, they are refusing to answer. Will the courier leave it in the bin or will it go missing? Shocking customer service. They might have mice clothes but not worth this. Totally false advertising

French Connection's solution was to tell me to sort out the delivery with their courier. I asked them to rearrange the delivery as the mess was caused by their delays. They have refused and haven't replied to my mail. So my delivery will most likely end up in the 'green bin' or lost.

"Really Fabulous!"

I have always received excellent customer service from French Connection...I shop on their website and I have contacted customer service a couple of times in the past.
Back in March this year I got muddled up with my returns label, so I phoned their customer service and my problem was solved super quickly!
A returns label was emailed to me within seconds and the lady who served me was polite, friendly and very helpful answering my questions.
I was so relieved to have this problem sorted out :-)
I'm sorry for my delay writing this review but thank you so much for everything.
I highly recommend French Connection.

"First class customer service"

Immediate courteous response from you, clear communication in your response and resolution of the problem. What's more to ask for!!!

"Double charged in store - disgusting customer service"

Double charged in store. No refund. No assistance to resolve. Told to take it up with the store when I am psychically unable to go into store. Awful customer service. Not provided with any other means/contact details for the store. Will never buy from this brand again. Completely disadvantaging its customers and does not care.

"A very quick reply and helpful"

A very quick reply and helpful , we use to have a FC where I live sadly closed but I m a convert now for the online service . Thanks so much

"Beautiful light fitting"

Beautiful light fitting. Excellent quality.
Dealt with customer service- quick response and helpful. Will definitely use this company again 🤩