"Don’t honour the price agreed at checkout"

I bought two dresses advertised on Facebook for £36. I proceeded to the checkout with both dresses at this price, even the final page amounted to £72.

However, upon confirmation this increased to £88….Luckily I had taken a screenshot of the final amount before completion yet French Connection is asking me for proof of the advert!

This is appalling, it’s your own advert and your own checkout so they should honour the price. Going round in circles with CS despite providing proof.

"Great customer service"

The homeware products were not as expected, and although the note on the order said non refundable, customer service was happy to arrange a free collection.

"Not helpful customer service"

Asked them to change my delivery address as I made a mistake in it.It was straight away after ordering, they got back saying they changed it but in reality they did not. A lot of problems with retrieving it from a difficult neighbour. Not helpful customer service, not efficient apparently. For French Connection review the order number is UK448399

"Sarah-Jayne from the Tunbridge wells…"

Sarah-Jayne from the Tunbridge wells store, is utterly amazing. She knows the perfect size and fit of every piece in the collection and is so helpful. She was able to advise me on my size and is always more than helpful.

"No receipt was included with my order…"

No receipt was included with my order parcel so had to use the website to find a way to return items. There was an “Error” on my account page for me to return my items so could not return anything. I message customer service and they said they would process return for me after I sent he details to them. I sent the details to them but they never responded or sent me the return label. Still waiting for a response so will have to go through the whole process again. Very unhappy.

"Mens Jeans Sizing"

there is only one size listed for jeans, no idea if this size is for waist or leg , and now they replied to say the one size on the website is the leg size, while also replying to me on email saying that the one size listed on their website is the waist size !!!!

"I have tried to order two dress from…"

I have tried to order two dress from French Connection on three occasions.. iI have been onto customer service numerous times but order keeps on getting cancelled..I even call back to answer there security question..what is up with this company.. its a simple order that they can't simply dispatch ???

"I had a swift response to my question…"

I had a swift response to my question but not a happy answer in that there is no apparent reason why Great Plains don't stock size 18 dresses. Really this is prejudice against women who have real bodies and not dieting to size 6 every year to conform. I've always worn Great Plains but not any more.

"Visited the Tunbridge Wells French…"

Visited the Tunbridge Wells French Connection shop. Sarah Jane offered to help me. Was very polite & knowledgeable.

"Great products"

Great products, greata service, great prices.