"Outstanding service is provided by Sharon Smith at Cruise.com"

We have been working with Sharon Smith at Cruise.com for all of our cruise bookings/issues for over 10 years. In all that time we have received nothing but the greatest possible, individual service. She is a joy to work with

"Cruise booking"

Excellent customer service. Simple and to the point.

"The best customer service"

I've talked w/ other cruise ship companies. Cruise. Com did it best. I was impressed that they knew every cruise line better than anyone.

"First TIme Booking"

Just booked a cruise. We have been on several cruises with Norwegian Cruise LIne and love them. They were helpful and very knowledgeable with their information. Keeping my fingers crossed everything goes well.

"Can't wait to go on our cruise!"

The rep seemed very helpful with planning our vacation. My only concern is that I received a couple confirmations and not one was the same as the others. I do hope to get it straightened out, I'm just afraid the OBC will be decreased as in one of the confirmations. $200 on one, and only $50 on the other!

"Had tried to make my cancelation as smooth as possible"

I had booked a cruise on February 26, 2015 for a 7-day excursion at the end of August 2015 out of Baltimore. For last minute financial reasons, I will not be able to go on this excursion. I tried to cancel the set cruise, but was told I would "lose my $500 deposit". Being that the excursion is a good 5 months away, why do I have to end up losing my deposit? I have done some research about "Cruise.com", and I am seeing alot of complaints from previous customers.

"YOUR COMPANY IS GREAT AND MOST EFFICIENT."

You gave to my wife and i a good, honest deal with great discounts and honest evaluation of our needs. Thank you

"cruise.com is #1!!"

I have booked 7 cruises with cruise.com and they offer the best in customer service and incentives. Never disappointed!

"Quick and easy"

Web site are user friendly. Never gave me any problems on my booking. Always find good deals

"Easy and useful, but it can be better!"

I did not have any problem booking the cruise trip, but the Web Page doesn't contain any information about your reservation. The Android App some content, but it can be better if you can review the status for your payments. It can be better if you can pay trough the app everything about your cruise. In other words, a little more control for the reservations. The cutomer support was great (Mail and phone).