"Lisa was very helpful."

Lisa was very helpful.

Follow-up our company's cases quickly. Provided the professional services to us.
Thank you so much Lisa.

"NO PHONE FOR A WEEK"

I was ment to have a working phone on the 24th December. It is now the 31st and still not working

"Abhishek was very helpful and prompt…"

Abhishek was very helpful and prompt with all of is replies.
they answered all of my questions, and the service was very much appreciated.

"I needed a replacement SIM card"

I needed a replacement SIM card for one of our account phones.

"Manjeet is an excellent helper"

Manjeet is an excellent helper. i wish his all the success.

"I would give zero if I could "

I would give zero if I could
Missold contract
Price keeps going up
Paying 136 monthly for an iPhone 14 after paying for two years and still a year to go!!
They do this illegal rebate thing but charge you the VAT on it all
They lie, pressure sell, lie more and I’m equally disgusted at Vodafone for not actually doing anything about this fraudulent scamming company
I asked to go sim only and they tried to lock me into a 70 a month ..36 months contract with another rebate

The rebate that they stop paying when they feel like it.

I tried to get out of the sale within days but they of course say sorry it’s a business contract you can’t leave !!

Onecom should be dissolved and made to refund every customer they have had

Look for the Facebook group with customers sharing their terrible experiences


The response from Onecom is also a pack of lies and I have all the recordings to prove it
See you in court


You sent me a already signed contract to review and then told me I could g get out of it
You added VAT without explanation in the original sale.
You suggest having a business contact is better but it’s far worse as no cooling off period

You take out the unfair terms
Your contract is sneaky and blocks out prior conditions

I said I would only switch if matched O2 prices and they lied

"Contracts constructed to lock you in."

Be very careful when you sign up for an account you are basically locked in. I was originally with Vodafone direct, but for some reason was moved to Onecom. Initially they were pretty good. As time has gone on they have become far more commercially focused and are now selling plans that lock you in. The plans are basically a scam. You sign up for a 3 year contract, you can renew after 17 months, but your cash back ends in month 16. You therefore have little choice but to renew for another 3 years to get the discount or face the prospect of running down the contract at the full rate. By the way the monthly fee with discount is the same as what you can get with Vodafone direct for a fixed 24 month contract. It is basically a scam. I am sure Onecom will say that you know what you are signing up, which of course you are, but they are constructed in a way to lock you in. The other thing is that the don't advise you that you are out of discount, so if you don't renew to lock yourself in again, you get charged at the non discount rate. So in my case I am paying £85 for sim only (being paying that since April) for another 11 months or renew and pay £35.

"PLEASE PLEASE AVOID AVOID THIS COM PANY.THE…"

PLEASE PLEASE AVOID THIS COMPANY.THE ARE CON ARTIST'S. YOU GO INTO A CONTRACT WITH THEM BE PREPARED TOBE WITH THEM FOR LIFE..I AM AT MY WITS END WITH THEM.CANT GET OUT CONTRACT THAT I SHOULD NEVER BE IN.AS I AM NOT A BUISESS OR COMPANY.JUST PERSONAL CONTRACT NEEDED.WAS MISS SOLD.BEEN BOUT 9YEARS OR MORE.WAS WITH VODAFONE 12YEARS PREVIOUSLY AND FOR SUM WEIRD REASON THEY PUT ME ON TO ONECOME..IVE TRIED EVERYTHING TOGWT OUT CONTRACT AND CANT .NOW AM LEFT WITH NO OPTION BUT TO CANCEL CONTRACT.AND LET THEM TAKE ME TO COURT...WOULD LIVE A JUDGE TO LOOK AT THIS COMPANY.ALSO JUST BEEN TOLD HAVE LUNG CANCER HAD OP TO REMOVE HALF LUNG NEED CHEMO MEDICATION AFTER XMAS...THEY WERE NOT INTRESTED TRYING HELP 1 BIT.KNOWING I COULDNT WORK JUST NOW

"DO NOT go to ONECOM!!I "

I signed up for a mobile phone account with onecom exactly 3 years ago. I was ASSURED by the onecom person Angela Yugen that my costs would be the same as i had been paying as a direct Vodafone customer.
HUUUUUGE untruth. The costs for my phone were more than treble what I was told.
I tried to get out of my contract as had been mis sold the product. Asked for a transcript of the original conversation (which apparently had been recorded) and it was no longer available surprise surprise.
DO NOT get an account with this company. If I had more time I would pursue the whole issue.

"AWFUL/AVOID/RUN"

AWFUL. AVOID AVOID AVOID. THEY WILL AFFECT YOUR BUSINESS - Honestly the worst customer service ever imaginable, their poor service across the board has cost my business hundreds of pounds, currently on my 5th or 6th episode of lost service due to their poor communications. My contract is for a set amount yet they are invoicing for 3 x that amount, asked for explanation several times then as we didn't pay (whilst already in discussions ) they cancelled the service and sent me a bill for over £7k! AVOID AT ALL COSTS