"BE WARNED"

BE WARNED - NO COOLING OFF PERIOD.
The service is terrible. I have never ever received such poor customer service, as well as such a poor system. We joined in March 2024, as they sold us a story of guaranteed faster internet speeds and a new digital landline. From week 1 we have had continuous issues, and the customer care has been almost non-existent. We tried to cancel our contract in the first week, but were told once the contract had started we could not cancel, even though we weren't receiving the service that we were promised. Still to this day (10 months later) we are experiencing regular issues with the system, and nobody at Onecom are interested in assisting, or letting us out of the contract. If we had known how awful Onecom were, we would have never switched to them from BT.

"I felt like a valued customer "

My links to renew my Entertainment package weren’t working but I got put through to Manjeet Sherawat who emailed me new links, talked me through it with care, sorted out the problem, reassuring me throughout, then phoned back afterwards to check I’d received the text and talked me through my next step. I felt like a valued customer

"Query about international call…"

I have a query about international call charges. To avoid the queue for phone calls I used the chat service. After a short wait I was able to connect with Abhishek S. Abhishek was very helpful. He answered my questions clearly and then activated the international call charge facility for me. The process was quite straightforward and saved me many hours on the phone so I could do other things while I waited for any responses. Thank you to Abhishek and all at Onecom.

"Rachel a delight to work with and very…"

Rachel a delight to work with and very prompt in helping me.

"Julie was very helpful and the matter resolved quickly. "

Julie was thoughtful and very helpful and had my query resolved very fast with fantastic reassurance throughout. Julie even checked in with me at a later date to ensure satisfaction of the issue. Thank you

"Con Merchants"

If I could have rated this company lower than one star I would have. They are con men. They would make the Cray twins look like a couple of Santa's elves. They lie. They con. They do not give a flying f. They are spivs .Vodafone SHAME ON YOU.

"UNTRUSTWORTHY COMPANY!"

i received a call from this company who convinced me to leave O2. I was currenlty paying £14 a month with O2. Onecom said they could offer a plan with unlimited calls, text and data for the same price. What they didnt tell me was I would have to pay a £47 monthly bill then they will transfer me a refund of £33. I was never told this would be their process. I was told i would have a direct debt of £14 taken from my account monthly. This company finds customer that are not with Vodafone and offers them a better deal for you to leave the company you are currently with. Once they see you have a little interest in the plan they tell you great package but will not tell you the entire truth about their billing process. They will send you a long contract for you to read (while on the phone with them) and ask you to send confirmation that you agree before they can move on.

This company is 100% untrustworthy. I hate i ever answered the phone when they called me.

I DO NOT RECOMMEND THIS COMPANY

" very helpful service"

Rohit was very helpful and ensured my service was resumed

"Manjeet was amazing he was really…"

Manjeet was amazing he was really helpful and had great customer services. He was very polite, professional and helpful.

The person I spoke with prior to Majeet was not helpful and sounded like he was in bed. He was lazy in helping me and could have had better customer services.

"Excellent and prompt service."

Excellent and prompt service.