"A wonderful knowledgeable person"

I was dealt with by Saakar Sengar who I found to be helpful and knowledgeable and extremely polite.
He dealt with all my queries professionally and the outcome was what I wanted to achieve. Once again my thanks Saakar

"Query re bill"

I spoke to Manjeet Serawat regarding the absence of my usual emails showing my monthly Vodafone bill. He was so professional, helpful and kind. He sent me a copy of my latest bill and said he would arrange for the email notifications to be resumed in future. I cannot speak more highly of him. I am very pleased with the outcome of my query.

"I’ve been with one.com for 10 years"

I’ve been with one.com for 10 years, multiple sites for me, family & friends. I transferred my main domain & site to Hostinger thinking I’d get a better current AI content. How wrong I was!
I got a flashy website (eventually)
But minimal hits on the web and lost customers.
I have since thankfully and gratefully returned to one.com and website is performing better already. I can only say that they are the best, they’re reliable and trustworthy, they’re my only host that I’d ever use and I completely regret ever leaving, thank you one.com you’re great 👍

"Scam"

Scam - Signed me up for things I never agreed to (And additional phone number, entertainment package, and refused to cancel the sim I don't use.)

STAY AWAY

"Broadband scammers…"

I received a call recently from onecom from whom I hold my mobile phone package with asking me how I was finding my home broadband. Problem is, my home broadband deal is with talk talk and has been since 2021. Upon being asked if I was being charged all this time the manager sheepishly said yes and that he would look into things. This was December 2024. Since this date I have continuously had emails completely ignored and when I call direct there is never anybody in the office authorised to deal with such an incident. They have had my money for something they’ve never provided which is outrageous. Do the decent thing onecom and offer me my refund. They can clearly see that I have no connection in my home prescribed by them. I guess I’ll have to send everything to ofcom. In the meantime people, don’t be fooled by third party offers. Go direct and stay safe

"If I could give 0 stars I would"

If I could give 0 stars I would. Steer clear of this company if you want a service provider that is available when you need help. Getting in contact with the service team is an absolute nightmare. Phone and you are kept on hold for a ridiculous length of time, use the web chat and it cuts you off, and WhatsApp takes forever. I’ve been trying to contact them for help for 3 hours and I still have no internet and no resolution. I’ve been left with no way for our customers to contact us. Absolutely appalling service from one on.

"Tina was very helpful and our details…"

Tina was very helpful and our details were updated quickly.

"Please avoid"

Please avoid those guys.
hiding extra charges (very well)
Problems with the contract coming to the end,.
Charge you another month even when is over.
Please make sure you cancel other service even when your contract is finish-no one will worn you and you will be still charged. Dodgy company

"Top Notch Customer Service"

Excellent customer service from Julie. My query was dealt with quickly, efficiently and professional.
Thank you, you are a credit to your organisation.

"we’ve worked with Onecom for some time…"

we’ve worked with Onecom for some time now & the customer service is amazing.