"New phone and savings"

Spoke with Aran Mitchell - very helpful and talked me through options - new phone and saving £35 a month.

"Onecom customer service is horrific"

Onecom customer service is horrific. I’ve been hung up on many times. They have so many delaying tactics when u request info. They never call back when u make a request. Worst decision ever to join them. It is a scam.

"Efficient, obliging and helpful. "

Naomi and the team are always efficient, obliging and helpful.

They are always kind and lovely to communicate with and get the job done.

Thank you again

Kevin

"No Internet access since November last…"

No Internet access since November last year. Passed from one person to another. Awaiting delivery of 3rd router to resolve the issue (yep 🫣) and an incomplete delivery address means ANOTHER wasted day of unpaid leave.

"Quick Response"

Thank you Lucie for a quick and helpful response.

"One star is a little generous"

One star is a little generous. Our contract ended in September 2024 when we asked for it to be cancelled. We are still being charged almost half a year later. Happy to take your money but no so responsive when you email or call to cancel. This company has no ethics. I would strongly suggest finding another company.

"Quick polite service"

Quick polite service. NB - I received another

"Great to have one person guide you through the whole process"

Dealing with the same person, Abhilasha S, throughout the process, who was immensely helpful. This is very rare in my experience usually you end up dealing with multiple people and having to start from the beginning each time

"after 3 calls to others with no help to…"

after 3 calls to others with no help to correct fault......
Aftab Ansari
Customer support advisor
went beyond and above to help me sort out the inability of calls in and out on my new phone He was amazing, patient and kept in touch all through the process. After a lot of phone calls with his help yippee phone worked
I can not thank him enough.... please pass on my huge thanks.....

"Quick and fast delivery"

Quick and fast delivery - Lisa kept me updated the full time and was great to deal with.