"They added Cyber Protect to my account…"

They added Cyber Protect to my account without consent, and then billed me £50 per month because I didn't opt-out of the service I knew nothing about.
Disgusting - and probably illegal - business practice.

"Colin is my 'Go To' guy!"

Colin is my 'Go To' guy whenever I need support or have a silly question that needs answering - he always delivers.
Great service and a credit to Onecom.

"Don't waste your time"

Don't waste your time. Disrupted our business for weeks when we changed over to them. Not helpful in resolving their issues. Said they cancelled out BT contract, but they didn't so we were paying double. No interest in rectifying, said I had to sort it myself. Continuous issues with phone lines. Slower broadband speed than we previously had. They won't let you out of the contract, even in the first week. Reviews on here are Onecom employees trying to boost their rating. Look at all the 1 star reviews. Total scam, don't get sucked in!

"Great service "

I spoke to Manjeet who dealt with my enquiry, he was very helpful, polite and friendly, he was able to help me and provide me with the information I was looking for, I didn't have to wait at all, great service.

"OneCom have the worst customer service…"

OneCom have the worst customer service I have ever experienced. I have been a business customer with them for a few years. I changed networks, service provided by onecom. My phone lines were deactivated and I was left without my business numbers for 3 weeks. They have an overseas call centre that take 30 plus minutes to answer. They only operate during the working day. You have to explain the whole situation every time you speak to someone, nobody takes responsibility for your account. Onecom offered me £50.00 for the inconvenience, I declined as I wanted my numbers working instead. The call taker didn't know what to do, so she ended the call and emailed me the offer, however no offer to resolve my problem. Changing networks is a simple task, onecom has made this a 3 week huge interruption to business. I had to purchase PAYG sim cards, my phone line was deactivated whilst I was out of town at a conference. I had no way of getting in touch with my team, equipment on the lorry needs data so that my crews can access the jobs, this was also deactivated during the day without any warning. The CCTV is monitored remotely, this is also via a data sim, the CCTV was impacted. So many elements of my business have been interrupted by me choosing to remain a oncome customer. Please take my advice, do not use them. If you are currently with them, move away at the end of the contract, as when it goes wrong, they do not care and will not resolve the problems. This will cost you business.

"Scammers"

Scammers. Vile snakes. Leaches on society. Don’t let you leave without a fight and waiting to add their termination fees. For every real honest review (like this one). They put their 10 fake up. THIRD PARTY SCAMMERS. cut out the middle man

"Customer service sorted my issue…"

Customer service sorted my issue promptly without fuss

"CON COMPANY"

CON COMPANY. AVOID.
They sell you a service that they don't actually deliver, and they don't let you out of your contract even when you're only a few days into it. Don't risk it, avoid them like the plague!

"Excellent Response Time"

Request was made to make changes on our account and the request was acknowledged and actioned within 40 minutes. Outstanding response time.

"Manjeet was a lovely man ,very helpful"

Manjeet was a lovely man ,very helpful