"Great customer service"

Great customer service, quick to reply and resolve any issues that occur.

"Quick Solution, Great Service"

Worked with Ben on a POS issue. Just starting out with BrightPearl and have been beyond impressed with their support staff. Ben solved my problem within 48hours and it seemed like it would be a longer software fix at first. Great service and product!

"Been working with Brightpearl since May…"

Been working with Brightpearl since May 2016.
We have found the company great to deal with. We have watched their platform go from strength to strength over the years and their customer support is second to none.

We are an E-Commerce drop-ship platform and are one of the biggest online construction retailers in the UK and Brightpearls platform has allowed us to scale in a way that was not possible pre Brightpearl.

Can be expensive if your a startup so wait until your revenues grow and you scale before you take the plundge. When you are ready make the switch and you wont look back.

"Exceptional Service"

We have been with Brightpearl for a few years now for both our B2B and B2C sites. It's a great system to help us scale and a very easy set up within Magento and Shopify. The service we have received to move over one of our sites has been exceptional, and has made what can be a stressful time go with complete ease, and for that we are very grateful. Top work!

"We've been on Bright Pearl for about 2…"

We've been on Bright Pearl for about 2 months now. So far, we're finding that the software is extremely powerful and we're absolutely excited about the depth of power and analytics that this software will provide in purchasing, demand planning and forecasting. Just as important, the automation engine of this software allows us to automate alot of our previously manual processes in order fulfillment. The onboarding process is a bit intense. But I think that goes to show the strength of the software in that its not just a turn on/turn off software like so many other ecommerce extensions out there. There's a significant amount of training and implementation required for it to work properly and with as much functionality as it has.

Anthony Killick was our implementation specialist and he was excellent throughout the process in educating and pushing us towards doin it the right way.

"An incredibly versatile ERP system"

We’ve been using Brightpearl for 10+ years and have always been impressed with the platform. It has streamlined all of our day-to-day activities – stock management, order fulfillment, accounting, etc - allowing us to focus on growth.
The key for us has been the Inventory Management System which has provided full control of our stock levels, simple processing of goods-in/out, and the distribution of our products across multiple eCommerce platforms.
Couple the above with the CRM side of Brightpearl, and we’ve been able to consistently fulfill B2C and B2B orders quickly and efficiently.
Powerful, versatile, with tons of functionality – it’s exactly what you would and should expect from an ERP system.

"Really supportive team"

We've been using Brightpearl for about 6 months, and come forward with a lot of exception cases, but had great support both during and after onboarding. The team listens carefully, and works with us to work out how to make Brightpearl work for us.

"Excellent system, Better service!"

Excellent system, Better service!

We have been using Brightpearl for several months now and it has made or back office 100x more efficient as everything is in one place. Brightpearl offers a ton of useful functions and the help pages are great learning tools to understand how to best use all these functions.

The staff is incredible, always very helpful and responsive. Jamie has been incredible in helping us sort out any issues we may have.

"Account Management"

I've been hugely impressed with Jamie, our account manager. His support is exemplary, he's an outstanding example of someone that genuinely does all they can to assist and make a difference.

"Great system and great service"

Great system and great service. For a small business this has been crucial for us to scale up with the same platform.