"Excellent product and great customer..."

Excellent product and great customer service, Brightpearl helped us get setup with a really useful solution using their automation app.

"Great solution for Shopify ecomm…"

Great solution for Shopify ecomm stores!

What we liked:
- Easy, smooth and fast with Shopify (we previously used TradeGecko / QuickBooks Commerce and it was a nightmare!!!)
- Individual modules for inventory management, warehouse operations, and demand planning helps to give each area the UI/UX it needs (instead of cramming it all into one solution)
- 24/7 phone & email support, dedicated account managers, plenty of online resources and ongoing improvements in the software help with anything that doesn't work perfectly
- Integrates easily with Xero, but has an accounting module included, which means data can be easily reconciled between the 2 systems

What we don't like:
- Some pieces of integration with Shopify are more clunky than others; further work is required especially on the returns & exchanges process and on order editing (it works, but could be smoother)
- There is a lot of functionality, and for a new user this can be overwhelming; training new customer service staff on the system has been pretty challenging, as we are still learning the ins and outs ourselves
- Accounting in Xero for cost of goods sold and inventory by geography (when you hold stock across multiple legal entities) requires a bit of excel work each month, when it really should be an easy pull from the system

Overall, BrightPearl has been a massive improvement to our operations, enabling us to significantly scale up our daily fulfilment targets while eliminating the millions of spreadsheets previously used to track all types of operational idiosyncrasies.

"Great customer service"

Required some information for a VAT review, after a couple of issues with the first report Jamie and his team (Andy and Sara) dedicated their time to getting this done before our deadline. Keeping me updated throughout and being a great help as it was not an easy report to do. Thank you for the excellent service :)

"Great Onboarding"

They understood our company processes and were attentive, professional, and helpful throughout the entire setup process. It was the best onboarding process that I have experienced. I think the software is best suited for B2B selling, but I do see that they are making improvements to better manage ecommerce direct to consumer.

"Great System!!"

Very supportive and always takes the time to run through any new processes in an efficient manner! Thank you for all your help!

"Transform your business........."

We went live with Brightpearl in March 2020 and it has literally transformed our business. It has streamlined the picking, packing and dispatch process so that we can handle far more orders that we ever could. 'Out of stock' product issues have been virtually eliminated and we have a full view of our customer orders, our inventory, and our purchase orders whilst selling seamlessly across 3 different channels. Very impressed!!

"Brightpearl 5*"

Brightpearl is an excellent system, it supperted us with inventory tracking, WMS and has helped us to be really efficient with automating tasks.

This has had a positive effect on how we work as a company.

"Great software ,it does exactly what i…"

Great software ,it does exactly what i need it to do ,easy to use . great back up from jamie swift.
i would recommend it highly

"BrightPearl is a powerful and flexible product"

I have used BrightPearl for over 8 years now, as the Finance Manager of both a UK and a US Company. It is a very powerful accounting and inventory management system. It has flexibility and robustness plus a helpful customer service team when you need them. BrightPearl is constantly innovating and its remote real time access means that the whole team can make the most of its features wherever they are.

"Strong platform with great flexibility and excellent support"

Brightpearl makes it very easy to manage multi-channel orders and fulfillment. It's an essential tool for our showroom and websites with different sales channels and fulfillment partners. Brightpearl allows us to have everything tied together under 1 platform, giving us a lot of flexibility with business transparency. The automation tool is also very important as it saves time and money with the ability to automate simple everyday tasks.

Additionally, due to brightpearls ability to integrate with all our sales channels and warehouses, it allowed for a quick and seamless switch from one pallet network to another saving us money with out the expense of coding and this is just one of the reasons we have been with them over 5 years.