"Replacement for damaged shut-off valve"

I moved into a new build house a year ago with several Hansgrohe bath and shower taps. The bath tap was leaking very slightly, and on disassembly I found that the shut-off valve was damaged, so I contacted Hansgrohe customer services. Abbi sent a replacement valve very quickly, and the tap now works perfectly.

"Excellent after-sales."

I purchased a Hansgrohe shower in Tubs and Tiles, Navan 1 year ago and due to bad installation by a plumber,it didn't function as it should. Eventually the component broke, so I contacted The retailer who forwarded my issue to Abigail in Hansgrohe.
She replaced the part with clear instructions as to how to remedy the problem. I wasn't covered under warranty,,but there was no charge.

"Superb customer service"

Superb customer service from Abigail. My 4 year old shower needed a replacement diverter valve under warranty. Dealt with very professionally and replacement part posted to me by return. Many thanks.

"The person who dealt with my question…"

The person who dealt with my question got it straight away. They also responded very quickly.

"Great service "

Contacted Hansgrohe by email to seek help with identifying a spare part for a tap that had become faulty.
They responded quickly and was able to solve the issue.
Excellent customer service.

"Mixer construction materials too fragile "

After a couple of years of use, the top flat surface of the control arm began to “blister’. This is not an uncommon issue. Ringing customer service, even before I had time to describe the problem I was told the warranty was void, as clearly a cleaning product had been used and only water maybe used.
This is a poor choice of materials, if it fails when being cleaned with an everyday bathroom cleaner, not the robustness you would expect from a premium product.

"Lost pressure on 4.5 year old shower"

Lost pressure on 4.5 year old shower. Contacted Hansgrohe who offered advice on what to check. We figured out the issue was the hose, and they immediately sent out a new replacement. Great service! Many thanks.

"Shower head warranty claim."

Our 4½ year old Hansgrohe shower head started leaking water down the shower head handle and the hose. I emailed details of the problem to Hansgrohe on Monday, Abigail responded Tuesday morning saying that a replacement would be despatched that day. Wednesday a new shower head & hose arrived. Thursday morning our shower experience was fine with no leaks of water. Many thanks to Abigail.

"I do not recommend their product at all as their customer services is rubbish "

I bought a gold tap from hansgrohe and I received the product on Saturday and I fixed on the same day. As soon as we fixed we just test the product and the color is changed to black from gold and a lot of spot appeared on it. I emailed the team explain to the team my experience they informed me that I have to cleaned with lemon and water what I did I cleaned only with water and dry white towel. I sent them a picture compare her product with other company which I cleaned them both either water only. The color for the gold for the other company still same with no spot however with hansgroge color changed plus spot. I cannot believe that hansgrohe for the price that I paid for it dies not worth it if I can rate hansgrohe below zero then I do without any excuse. If I would know that is your product, I would not buy your product. Their team playing with me they told to clean with lemon and water I did and it was the same issue then they were blaming me that I cleaned. In wrong way. They said that is not covered under their warranty which this mean they do not care about their customer and reputation. If bought gold tap from China will stay clean and the same for at least six month and then will change Accordingly. I will attach the picture for their product and Graff product I just bought recently which must be covered under their warranty.

"Speedy answer"

I had a technical query about an item, and it was answered speedily and clearly by Abigail at Customer Services.