"Outstanding after sales service"

Had an issue with a shower product purchased several years ago but within the 5yr guarantee period.

Contacted the after sales customer service team who were outstanding in expeditiously dealing with the issue.

"Good customer service "

Had slight issue with customer service ignoring my emails at first , but fair play since this issue they have dealt with my issue and I'm fully satisfied. Very Quick response from them

"Prompt service"

Prompt service - no hassle service.
Thank you Daniel.

"Fantastic warranty service"

Fantastic warranty service

Very helpful service from Emma in customer services. Quickly helped with the issue and sending a replacement shower hose within 1-2 days.

Really pleased - great service!

"Positive Feedback!"

I was experiencing issues with my Hansgrohe single lever deck bath mixer and therefore emailed Hansgrohe customer service. As promised, I received communication from Ben Bushell in the Technical Department within 48 hours. Ben dealt with my enquiry in a professional and courteous manner, and needless to say he has arranged to have the parts shipped out to me directly from Germany.
5 ⭐️⭐️⭐️⭐️⭐️ Thank you Ben!

"Impeccable Support and Resolution."

I contacted Hansgrohe as i had a problem with the basin tap. The service i received from their Technician, Kyle Kingdon was absolutely impeccable. He was polite, professional, helpful and within a few hours had resolved everything.

"Shower issue resolved"

I had an issue with a shower that took quite some time to resolve. Lewis at Hansgrohe stuck with it and eventually guided me to a resolution. I found Hansgrohe to be professional and helpful at all times.

"Exceptional customer support from Hannah from Hans Grohe"

Exceptional customer support from Hansgrohe! Hannah and the phone support team were incredibly professional, attentive, and communicative throughout my experience. My individual situation was heard and fully understood, and the resolution was handled promptly and efficiently. It’s reassuring to know that alongside their high-quality products, Hansgrohe offers world-class customer service. Definitely worth paying a little more for such outstanding support!

"I have been dealing with Lewis in…"

I have been dealing with Lewis in customer services, what a breath of fresh air. Articulate, speedy replies and has solved every issue I had.

Great customer service agent.

Well done Lewis.

"Excellent Customer Service"

I cannot thank Lewis Kyberd, Customer Techician at Hansgrohe for his prompt service. I really believe he went beyond the call of duty. His boss should be very proud of him. Although I have always praised Hansgrohe for quality and style I can now add another tick for service.

As a goodwill jester Lewis replaced FOC two parts I was concerned with. He was really patient with an old fart
and took time to explain everything and was prepared to listen to my thoughts on the problem. Thank you again Lewis, you are a credit to your company. If you lived close by I would share a tot of rum or port with you.