"Extremely prompt customer service "

Extremely prompt, informative customer service from Daniel! I would never have been able to buy my spare part for my shower without his help! Thank you

"Beat that!"

I mailed them on Monday morning with a query re a shower mixer part and within an hour they had identified the part, so I placed an order. The part was delivered the NEXT day!
Wow what a service with exemplary customer communication. My plumber couldn’t believe it!!!!

"Great customer service 👍"

Dealt with Daniel from customer services after backwards & forwards he agreed to replace the part even though I was unable to produce a receipt. Really was a star ⭐️ and can’t thank him enough for his patience 👍 ( I know I was really persistent sorry )
So nice that there are still some genuinely lovely people out there 👍
Thanks again Daniel👍🙃

"Excellent customer service "

Excellent communication and responses from customer services Daniel, and initial enquiry assistance from Mandy. Part required arrived next day. Wish other companies offered such excellent customer service.

"Excellent Customer Services provided"

Excellent Customer Services provided. Very professional and helpful.

"Abigail a credit to Hansgrohe"

Abigail, within customer services, is a credit to the company. She is attentive, professional and goes beyond what is expected.
I always have exacting standards from a high end manufacturer like Hansgrohe, and thanks to Abigail they surpass my expectations. This is why I will always return to Hansgrohe for future purchases. Thanks

"Experienced an issue with a missing part."

Experienced an issue with the installation of my en-suite. Daniel Hubbard acted promptly to resolve the problem. I appreciate his professionalism and knowledge, most of all, he kept me informed of the progress.

"Customer service is fantastic"

Customer service is fantastic Hannah responded both quickly and efficiently to resolve the shower control valve issue.
You pay for what you get quality and customer service is paramount.

"A good fix!"

We had a big problem as the shower controls for my disabled son failed. Ben at Hans Grohe immediately sent out the spare parts with instructions. though they don't have outcalls, he offered to talk me though the complicated repair, whcih was very successful! Thank you so much.

"Superb service"

I needed two thermostat cartridges for two 20 year old showers, but couldn't find the correct part numbers. I sent an email to technical support and within an hour I received a reply from Hannah with the part numbers I required. That's really good service!