"Excellent service from OSC!"

We’ve had excellent service from OSC from the ordering of our beautiful glass room to the completion. We can now feel as though we are sitting in our garden whatever the weather. The structure is amazing quality! The fitters were very professional, polite and the workmanship is amazing. Perfect in every way. I’m sure we will have many years of pleasure in this beautiful glass room. Thank you to all at OSC from sales to installation, we will definitely recommend you.

"Terrible Customer Service "

OSC installed a glass room on to our house. All seemed well until, after a couple of months, water started pouring in one day. The water doused a wooden wine cabinet, making it bloom (obviously). When OSC came to fix the problem, it was discovered that the front fascia hadn’t been sealed (an error in the initial installation) so water had banked up and eventually started coming in. I contacted OSC several times to ask them to pay for the damage caused by their faulty installation, in line with the Consumer Protection Act. I was told they wouldn’t pay for the damage caused and suggested I claim on MY insurance for THEIR poor installation. When I finally asked for a senior manager, I was told someone would call me back…it’s been 3 months, I’m still waiting!
Update: In response to the non apology here; we keep the temperature and humidity constant in that room with underfloor heating (which the cabinet is not directly on, before you try that excuse) and a dehumidifier. Wow, just, wow! Attempt to blame the consumer for your poor installation and service, what a business model 😱

"Garden room install "

From the initial survey to installation OSC have been superb. keeping me updated with the progress at each stage.
when the guys arrive Dorro and Serghai from the start i cannot fault their level of workmanship. polite, professional and worked constantly, nothing was too much trouble. even when they hit a snag, it was dealt with immediately without any fuss.
the Winsol product as you would expect from a german manufacturer is amazing and extremely well built. we had glass sliding doors, integral blinds, starry lights, rotating roof - full works.
we would have no hesitation in recommending these guys

"Open Veranda "

The whole process from initial enquiry to installation was faultless. Leah was clear and precise with the design and price, Billy did our survey and gave us confidence in the product. Charlotte kept us informed of progress with timescale. Chris and Scott the installers were polite and efficient.
We would be more than happy to recommend O S C to friends and family.

"Wow!!"

Wow! Fantastic showroom, fabulous products & great people.
The showroom had a really nice feel to it, lovely relaxing background music and beautiful, quality structures.
Nothing was too much trouble with no hard sell and certainly no pressure to buy.
Highly recommend.
Well done OSC 👏👏

"Quality throughout the showroom"

Throughout the showroom there is an air of quality, innovation and new ideas. European craftmanship at its finest.

I'd recommend you visit, as good as the photos and videos on the website are, you need to touch and feel it to appreciate it fully.

"Amazing product and service"

We are very pleased with our new glass veranda. The whole team has been very supportive and helpful - Leah, Billy, Charlotte and especially Dan and Kevin, the two fitters, who have done an amazing job. I would highly recommend Open Space Concepts to anyone who is looking for a glass room or veranda.

"Exceptional customer service"

Thank you to the amazing team, especially Leah, Charlotte and the installation team for your professionalism and exceptional customer service. I would highly recommend this company!

"We call them cubes 1 and 2"

Well some months in now and must say really impressed with both ours
Cube one has 3 opening sides and slated opening roof with starlights looks fab all sides have external electric blinds again think these are a must as it’s very hot inside at times
The lighting led strip and starlight on 1 are fabulous again a little expensive but well worth it
Cube 2 fixed sides and fully opening front with glass roof
We dealt with Leah for both purchases and must say brilliant extremely helpful
The installation teams excellent and worked extremely well with our builder
Had 1 little problem but sorted out no problem
They look absolutely fantastic well built and very solid ok not the cheapest about but we are extremely pleased with ours from ordering to installation very professional outfit
Nothing a problem for Leah , Charlotte very helpful
And as I said the installation team excellent

"I was given incorrect lead times for…"

I was given incorrect lead times for installation, but the operations manager Charlotte, was more than helpful and reduced our waiting time. The Ambient glass garden room is impressive, it’s simply stylish and has given our home a real wow factor. It’s actually more beautiful in real life. The fitting team are pleasant and polite. The company overall was pretty easy to deal with.