"Please treat loyal customers the same…"

Please treat loyal customers the same as new customers. Great company and great service. It was cheaper to become a new customer again, than renew the existing contract. That part of the business model needs to change.

"Hyperoptic My Experience"

Hyperoptic, where to begin let's start with the installation I had a failed first installation, which hyperoptic team kept me updated brilliantly the second attempt went ahead without any problems customer service was 5* reliability has been second to none as some who uses the internet for work and private business it is an essential it remains fast and reliable with exceptional service and that's what Hyperoptic have given me since leaving Sky.

"Brilliant service by Stefan Kiryakov 13155"

I had a fantastic experience with Hyperoptic on 19/02/25! Stefan Kiryakov (13155) was the engineer who installed my broadband, and he was absolutely brilliant. He was friendly, professional, and incredibly efficient. He explained everything clearly, answered all my questions, and made sure everything was working perfectly before he left. I couldn't be happier with the service and would highly recommend Hyperoptic (and Stefan!) to anyone.

"Technical support"

Nikolina R. did a great job restoring my service. She was helpful and very patient.

"Stefan replied fully and quickly"

Stefan replied fully and quickly

"Solid customer service "

Jelena Beocanin On the customer service team was great: professional, knowledgeable, efficient. Thanks for a smooth & pain free experience

"We called with a huge problem and Vlad…"

We called with a huge problem and Vlad managed to solve our problem in 2 minutes and also find us a better deal. He handled the situation very professionally.

"Easy, efficient "

Process from ordering to installation of fibre to my property was very easy.

The installation team of Brandon, Abdi, Wayne, and Neville went the extra mile.

Great service all round.

"Always communicative and conscious to…"

Always communicative and conscious to customer need, they put their customers first, very much appreciated

"Damjan is a star!"

After new installation my printer didn’t work… called through and Damjan … not working on a script… talked me through everything.. 5 mins and all sorted!
A credit to your company.. just fantastic!
Thanks again
Brian x