"Used to be good, now terrible. "

Used to be good, were able to call, do live chat. Now, they are no way of contacting, it takes them 20-30 days to reply back via email. Their wifi has significant problem with random disconnections across multiple flats in the building, but they dont seem to care. I am using way more advanced 3rd party router since they cannot provide highger standard like wifi 6e or 7. I am not afraid to say it, but I think this company become trash.

"Top man"

Top man - got me an excellent deal, and a pleasure to talk to!

"Swift and smooth transition"

Swift and smooth transition

"Kristina has been amazing in helping me…"

Kristina has been amazing in helping me close my internet connection and open up a new one on my new flat. Thanks for the smooth transition!

"Quick and helpful service and good internet"

Kristina was prompt, helpful, offered me competitive prices and got the account up and running as I wanted and when I wanted. The only slight issue was that it turned out there was already an active account at this address, which I feel should have been noticed and pointed out. However, it took very little time to resolve this too and get the new account correctly up and running. Internet seems fast and consistent so overall I'm pretty happy.

"Moving house"

Moving house: It was pleasure to speek with Ana and open new account! She was very helpful and patient. Thank you!

"I have been with Hyperoptic since 2021…"

I have been with Hyperoptic since 2021 and I have not faced any major issues and whenever I face small issues then the customer service is very good to resolve it quickly. The speed is very good as well

"Moving home"

Moving home: Slavisa was extremely helpful and very quick in transferring my account. It was a seamless experience, thanks for your help!

"Really bad"

Really bad experience here. Got my router installed 10 days ago and it still doesn't work. I've called customer support several times, and they keep saying it'll be working in 24 hours - but nothing happens. The support staff can't tell me what's wrong and can't even connect me with someone who might know more about the problem.
I'm stuck waiting with no idea when it'll actually work, and I've had to buy extra data just to do my job from home. Will change provider.

"Ivan Gulan "

Ivan Gulan was very through and patient with my request for an explanation as to why my bill was consistently higher than what I was given to understand by others was to be expected. I can hope now for a calmer end to each payment month.