"I was talking to Masa regarding my…"

I was talking to Masa regarding my broadband contract renewal and she was very helpful and professional in dealing with the matter. Quick response and great offer made and everyone is happy!

"Great CS service"

I wanted to say that Slavisa Drobnjak was very helpful and helped me transfer my service address to the new account very quickly.  I wish all the other customer services from other companies would have someone like Slavisa. 

"Always reliable service"

Always reliable service, non distruptions. Customer service prompt & supportive.

"I am a first time customer and I was…"

I am a first time customer and I was amazed by the services! The most convenient and hassle free activation of the internet. It only took literally less than 5 mins. Vladimir was very easy to communicate with and able to answer my queries. Has a great and affordable offer too. Thank you! 🫶🏼

"Efficient and friendly "

Dmitri and Milos looked after my contract inquiry with efficiency, courtesy and good humour: another impressive experience with Hyperoptic customer service

"Moving home: great transfer and router installation experience "

Aivaras from BRM Utility Services installed the Hyperoptic router into our new home. He arrived on time and did an excellent job, working quickly. He ensured the connection worked and took the time to explain us a few things. Great customer service and experience!

"Prompt and efficient service"

I didn't have to wait long to get through to an agent and when I did the agent Slavisa was very efficient and got my service up within minutes.

"Unfair closure policy"

I raised a ‘close account’ service ticket to close my account with over 30 days notice from the requested end date. They took over 3 weeks to respond to the ticket, and when they did, said the 30 days notice could only start from when they picked up the ticket not from when it was submitted? I have to pay the price of their understaffed customer service apparently? I complained but they were useless and just closed the ticket with an apology. A refund for the extra days I should not have paid for is clearly needed here

Wait times to get set up initially is also very long/hard to organise. Need an indoor and an outdoor engineer to come at different times? Faff

"I find Hyperopic good value"

I find Hyperopic good value, generally reliable and they resolve problems quickly and keep me updated.

"I’ve had the service for about 4 years…"

I’ve had the service for about 4 years now and it’s very consistent, with thorough information if there is any issue with service. The customer service is great too with very friendly and helpful staff. Recently dealt with Tatjana who helped keep me with them after my contract ran out