"Genuinely the best customer service…"

Genuinely the best customer service ever!

Spoke with Marko about having a new contract as we move house in about a month. Firstly the process was outrageously simple and easy to fulfil but secondly he was the kindest, funniest man I've ever spoken to via customer service. Kept cracking jokes, made me feel at ease, let me use a discount code I'd found online. Honestly absolutely made my Saturday. God bless Marko!

"Perfect and quick service"

Perfect and quick service

"I have been with Hyperoptic for 3 years…"

I have been with Hyperoptic for 3 years without any problem of any kind. I recently upgraded to a higher speed and Dimitrije of the Hyperoptic Team dealt with my request speedily and efficiently. Great !

"Amazing Experience!"

Thank you for the great service so far. The new upgrade has been more exciting.
Special thanks to Dimitrije Misovic to assist me through the upgrade option plus terms and conditions very clearly which helped me to take a decision.
Thank you once again!

"Painless changeover from old provider…"

Painless changeover from old provider to Hyperoptic.

"Quick, courteous and very professional "

A call that was quickly answered and very professionally handled. Mark had all the answers. Issue solved before it became a problem. Such a positive contrast with our previous supplier, which does not deserve to be the largest provider.

"Great customer service "

I was having issues activating the WiFi in my new apartment due to the address being slightly different than expected however Filip B went above and beyond to fix this for me. Very personable and fixed the problem as efficiently as possible.

"Poor customer service "

My broadband package included a £50 M&S voucher, I joined Hyperoptic in September 2024 and I am still waiting for the voucher. I’ve contacted the customer service team several times and they still haven’t sorted it out. They have no issue taking my money out but can’t sort the problem out. I am very disappointed by this company.
The customer service care is lacking in professionalism.

"Customer Terms of Service A+++ "

A++++++++++++++++++
Customer Terms of Service were well read, no errors.
Happy Customer

"Thankful"

Marko Krstic was amazing in helping me sort out my internet transfer to my new home. Very grateful and thankful for his help