"I worked with Kim who was very …"

I worked with Kim who was very knowledgeable in answering my many questions! She was prompt i returning emails and assisted me in customizing a fire pit to best serve our needs.
Excellent selection of products!

"Love the colored fireglass"

Love the colored fireglass - quality product, looks nicer in person- will shop here again

"A very good experience"

A very good experience. Did some research before I ordered so had a pretty good idea of what I wanted. Spoke to Kim who was very helpful with details. Package shipped when they said it would and arrived when they said it would. Starfire Direct is a good company to work with.

"Material arrived on time and however"

Material arrived on time and however, the packaging of the product was unacceptable. A 1/3 of the rock was missing.

"Very happy with product"

Very happy with product. Shipping however took two weeks. Held up the whole job.

"easy and perfect"

easy and perfect

"Happy and unhappy all at once..."

Placed an order for so many pounds of fire glass. It is beautiful and I love it...BUT the bag felt light so I weighed it and it was short 2 lbs. Since I'm paying per pound I would think this would be accurate. Getting a refund for the missing glass has been nearly impossible.

"Fire rocks"

Beautiful rocks

"Easy shopping experience"

Easy shopping experience. Item shipped quickly and was just as described. I would definitely shop with them again.

"Honest"

Honest, good customer service. Slow shipping, but that's OK.