"so far completely unacceptable"

so far completely unacceptable. I bought and paid for an $899 firepit 20 day sago. so far the only action i have seen is the money being taken from my account. no notification of shipment, no tracking number.i emailed starfire to inquire on a status 3 days ago, no reply. soon i am going to reverse the charge and buy the item elsewhere. A little ocmmunicaion goes a long way, these guys don't get it.

"Perfect match"

Perfect match. Arrived with no damage to the glass. And very rapid delivery.

"Was not the amount I ordered"

Was not the amount I ordered. Far less, in fact.

"Endless phone holds"

Endless phone holds.
Promised a return tech call, waited 3 hrs, never happened.

Used firepit maybe 1.5 hours, fireglass is already losing color.

"I got these to go into my garden …"

I got these to go into my garden fountain. They reflect nice.I will be getting more to go into other gardens.

"The fire glass is beautiful"

The fire glass is beautiful! And the customer service is fantastic!

"Copper fire pit is awesome"

Copper fire pit is awesome. Packing was great. Superior product.

"FAST DELIVERY"

FAST DELIVERY, GLASS IS BEAUTIFUL

"Wonderful quality and very quick …"

Wonderful quality and very quick delivery

"So very pleased with the items I …"

So very pleased with the items I ordered and speedy delivery!! Highly recommend this company.