"Very pleased"

Very pleased with this product. The cobalt blue is a beautiful color and then to add some reflective pieces in really makes it sparkle with or without the fire lit. It also arrived very quickly!

"Received gas burner kit without logs"

Received gas burner kit without logs. Customer Service told me that the logs had not been manufactured yet, even though Starfire Direct's website showed the parts as being in stock. Customer Service could not give me a date when the logs would be manufactured & shipped. After I posted a review on Yelp & BBB websites Starfire's manager called me and told me the logs would be delivered the next day. I did receive them.

"To be honest"

To be honest - I've had this for over a week and haven't opened it yet. I 'hope' everything with it is & will be fine. Only reason I didn't give 5 stars is because I had to make contact to find out if/when it was going to ship? I ordered it & then - nothing - for over a week...kinda weird. But I trust all will be good.

"Good product"

Good product, but very small package size.

"I purchased an assortment of colors and …"

I purchased an assortment of colors and shapes for my fathers day gift for my husband, to go with his new propane tank fire pit. He absolutely loves it, and even though we live in Texas, our back yard gets relatively cool in the evenings, and we thoroughly enjoyed watching the fire dance in the sea of reflective glass.

"Love the fire glass we chose"

Love the fire glass we chose! It looks great in our fire table.

"I ordered and received an air mixer for …"

I ordered and received an air mixer for a propane fire pit. After several attempts to install using pipe dope as well and gas line tape, it was leaking a significant amount of propane. I contacted customer service on 6-10-17 and was told someone would call me the next day. I did receive e-mail stating that a file had been opened regarding this problem, but as of now have had no phone call or other communication. Therefore, I feel that it would be unfair of me to rate this experience, since it has yet to be resolved.

"I never received my product"

I never received my product

"so far so good the product was sent …"

so far so good the product was sent quick and looks nice

"Ordered 5-26-17 & still have not …"

Ordered 5-26-17 & still have not received order.