"Our Au pair couldn’t be more amazing"

Our Au pair couldn’t be more amazing! I would Give her 10 stars. We are in the process of getting a new Au pair though and I do wish there was a bit more communication on how things are going after the match has been processed whether it be updates on training, visas, etc.

"By far the best agency"

By far the best agency in terms of finding an au pair. They have great matching specialists who genuinely care about the au pairs and the host families. Highly recommend.

"Terrible for Host Families in Dallas area - be prepared to lose 40% of your annual program fees"

I would caution all host families against using Cultural Care. Cultural Care is known for advertising this program to au pairs as a travel experience. Most of the au pairs come to the country with little interest in providing quality childcare. I received very little support from the agency, and the Local Care Consultants here in the Dallas Forth Worth (DFW) area are wholly unresponsive.

Cultural Care habitually omits critical medical information (all my au pairs had thyroid, PCOS, and mental health issues). Rematch documents were incredibly biased to make au pair appear as competent caregivers.

Lastly, never pay in full. Cultural Care has been known to unfairly terminate host families of special needs kids or on hearsay from its LCCs, in effort to scam families out of 40% of the program fees. My personal experience in the DFW area has been abysmal. I would strongly recommend going with Au Pair Care for better support and a 60 day full refund policy, especially if you are in the Collin County area.

"My experience with Cultural Care"

Sometimes it can be quite difficult to find a good family but I am sure they exist. I am grateful to the Cultural Care program for supporting me at every stage of the process and especially to the local representatives who do an extraordinary job.

"Great constant communication!"

Great constant communication!

"Great Service"

Great communication and follow up. Easy to use. Always positivity from the team.

"Cultural Exchange & Flexible Childcare"

The au pair program through Cultural Care (CC) offers the opportunity for cultural exchange while welcoming a “big sister” to care for your children who can adapt to changing seasonal schedules. The flexibility of childcare hours is so helpful! The LCC/coordinator is fabulous; supportive to both families and au pairs, and plans in-person activities and zoom chats to support and engage au pairs.

"Easy so far."

Easy so far.

"Amazing experience"

Amazing experience. Everyone has been so kind and helpful. This is my first time and Emily and Rebecca have just been great!

"Overall amazing cultural experience! Agency needs to address cost issues"

The cultural exchange and flexibility of the program are awesome overall! We have hosted for nearly 4 years with 3 different au pairs, all of which we consider family. You really get what you put into the program; however, for the minimal amount of actual help from the company when it comes to ability to answer critical questions at a local level in addition to scam pricing in a post covid world (paying for costly flight transfer fees to a *virtual* training school for at least 3 years, for example), the program fees are extremely overpriced, and the au pairs do not get paid enough... There is an unfair, imbalance of money that both host families and au pairs can agree on. I hope cultural care can deeply consider this major cost issue so the program does not dissolve in the next year - it would truly be a shame!