"Do not buy from them "

Do not order from this company. The customer service is horrible. I ordered a bed from them, and they promised delivery on September 6th. On September 12th, I spoke with Heather H (customer service), explaining that I wanted to cancel the order. She said that the order COULD ONLY be canceled after 10 days (the following day). On the next day, I called to cancel the order. The new customer service representative said IT COULD NOT BE CANCELLED AFTER 10 days. So, someone was just not doing their job.

"wayfair has deceptive billing practice"

wayfair has deceptive billing practice. They do not refund as expected and they try to confuse you with bill breakdowns. Will report to the better business bureau.
Bottom line is to stick to Amazon or Walmart, for they are reputable.
they confuse with a lack of transparency. Yes they credited me.

"Cancelled Order"

Wayfair cancelled an order and notified the day before the order was scheduled to be received. Sent an email that the refund would take 3-5 days. After 45+ minutes calling Wayfair, and being told the problem was with Paypal, called back for another 25 minute automated odyssey and hold to be told it was a security flag. I am off to Target to buy a vacuum, for the amount of time I just spent trying to navigate could have been and back already. You would think they would have some policy to verify a purchase, you would think they could look at the purchase history and see the 28 other items purchased by the same payment method to the same address in the last two months.

"Exploding hanging glass shower door"

I had bought a hanging glass shower door from Wayfair. It had a 2 year warranty and well within that period, last week the inside door "exploded" with a deafening sound and shattered all over the shower stall and bathroom.

I have called Wayfair customer service several times but refused to do anything about this failure claiming that it is outside the range of their return/refund policy. They gave me the phone/email of the manufacturer HomeToUSA. with manufacturer PO#: CS436234784 HTTP www hometousa dot com and phone 626-636-7088 .

I repeatedly contacted the manufacturer by phone and email with details of the order and failure including photographs, but have got no response or even an acknowledgement!

Such dangerous products can cause life threatening injury and should be recalled. How can I get redress?

Regards - Jyotin Gautam

"Warning...Wayfair charges for returns…"

Warning...Wayfair charges for returns without disclosure upfront. You find out when you return.

"I WOULD GIVE IT ZERO STARS"

I WOULD GIVE IT ZERO STARS. I PURCHASED A MAT THAT WAS SUPPOSED TO REPEL MY CAT SO SHE WOULDN'T WALK ON IT. I WOULD HAVE GOTTEN THE SAME RESULTS FROM A FLUFFY BLANKET COVERED IN CAT NIP. IT WAS ABSOLUTELY USELESS. WHEN I CONTACTED THEM A FEW DAYS LATER, THEY SAID, AFTER MANY "WE WANT YOU TO BE HAPPY" PLATITUDES, THAT I COULD RETURN IT AT MY COST. INSTEAD A THREW IT IN THE TRASH. I HAVE SPENT THOUSANDS OF DOLLARS ON WAYFAIR PURCHASES BUT APPARENTLY THE COST OF SHIPPING A SMALL MAT IS MORE IMPORTANT TO THEM THAN KEEPING A CUSTOMER. GIVE ME AMAZON ANY DAY.

They respond with yet more banality about wanting customers to be satisfied, sorry for the inconvenience, blah, blah. You can report the problems with the product. Missed the boat. Your reply should have been "here is a return label". Whether there is a quality issue is their problem and they can decide that and take care of it. Not me! Did they even read my post? My issue is that they did not offer to have me send it back at their cost, not mine.

"I have been a customer with Wayfair for…"

I have been a customer with Wayfair for the last 10 years. Honestly, I've had great experiences. I do wish that I have a better way to measure the furniture that I purchase because they show up too small than I imagined, but other than that customer service has been great. They have sent me replacement parts, screws, and even partial refunds. I don't really have any complaints.

"I purchased a chair from wayfair"

I purchased a chair from wayfair, and they have a warranty on this chair. Less than 3 months the chairs arms when flat. I called them, they said the chair is under warranty and can have the parts replaced. The manufacture told them they are no longer making the chair and so I called wayfair and told them of the email and he originally offered me $20 dollar refund on a $150 chair. Slap in the face I said I want a refund. He stated that you have to send us a chair back and then be without a chair and then wait 7-10 business days for my money. Thats ridiculous. I need my money back now so I can get a chair. An Andrea a supervisor at wayfair has a poor attitude and offered no resolution. So how you all have a A+ rating with a 1 out of 5 review score screams manipulation on the rating. You all need to look into who you hire and the resolutions you give to your customers. Because rather you understand this or not, CUSTOMERS pay you money an your salrays.

"Stove arrived early and in perfect condition"

I ordered a stove from Wayfair. The stove arrived early and in perfect condition. That is all I could ever expect.

"Wayfair ships 1/2 a bed"

Ordered a bed that comes in two shipments. 1st shipment arrived. 2nd shipment is NOW supposed to arrive end of October. Last I knew, you need both sets to place the mattress.
People, look at Wayfair's competitors before you even place an order. Their logistics and customer service is pathetic, below par and only response you receive is a template reply.
Wayfair Competition: bedbathandbeyond.com, furniture.com, houzz.com, Amazon, Macy's, Homepolish, Hayneedle and One Kings lane