"The Customer Service Representative…"

The Customer Service Representative went out of his way to be helpful and to be sure all my needs were met.

"Great Customer Service"

Good customer service when I call in very fast and reliable agents.

"They are helping me get back on track"

They are helping me get back on track, they are outstanding and I wish all banks work like them. Excellent customer service and made me feel at home been through covid heart surgery and heart attacks and prison refreshing to have them as my mortgage company

"What is the disaster in Texas 2024?"

What is the disaster in Texas 2024?
July 8, 2024 at 5:37 a.m. Hurricane Beryl made landfall near Matagorda around 4 a.m. Monday as a Category 1 Hurricane, according to the National Hurricane Center. The storm strengthened through Sunday evening and had maximum sustained winds of 80 miles per hour when it came ashore.

If I could give this bank a neg 0 I would. This bank has the most unprofessional ,unconcerned , no empathy having folks I have ever seen or heard from in my life!

"This is the worst mortgage loan servicing company"

This is the worst mortgage loan servicing company I have ever worked with in my 71 years and having several loans. They assumed my loan from another servicing company starting July '24. I paid them the due mortgage through "bill pay" at my bank (Wells Fargo). It was due 7/1/24. I paid it 6/28/24 so it could process. It posted to them 7/2/24 and was returned to me 7/5/24. I called them twice to find out why it was returned and then given new info to have my bank resend the payment on 7/5/24. I just called them again and the agent was incompetent. I got the run around for 36 minutes and then waited on the line (as they instruct) to take their survey. After 5 minutes, I hung up since clearly he was able to avoid the survey with me. I called back, again, and was told the new agent could not transfer me to a survey for him. So I was required to get info from my bank to prove I paid the mortgage so they could research why they returned the payment and to supply them with info for them to find out why I was having a problem. They are terrible customer service and clearly don't care about the customer experience or assistance.

"Estuvo excelente"

Estuvo excelente

"I wish there was an option to give zero…"

I wish there was an option to give zero stars. Unbelievably rude and unprofessional. I would love to never deal with this company again.

"Courteous and Professional Service"

Mary listened carefully to my concern and there was no issue. Quick resolution. Kind and courteous service from Mary and Mark.

"Maria and Priscilla"

I give the COMPANY a 3 star for how things are getting handled and sorted but the representatives— always so kind and patient. I called in today very upset but Maria handled it so well and took my frustration in stride. Got me exactly where I needed to go and I spoke with Priscilla on leadership who was also awesome.

"The customer service representative…"

The customer service representative Mark was easy to talk to explained everything to me where I could understand it
Over the top helpful !!