"terrible,"

terrible, they have not paid tax bill for our first year ( last april)
so we had to

they are suppose to pay our condo ins , amica sent them bill
twice

impossible to call, all automated,

up to now they have $12,000 in escrow yet pay nothing

93 crest ave, unit two, winthrop

mass

"Kristi at Servbank has helped me…"

Kristi at Servbank has helped me through the process of switching lenders to Tms to Servbank and paying off some of my principal balance and made it very simple. Her response time is fast. Thank you Kristi

"Kristi is TOP NOTCH"

I am going through some very rough times and Kristi has been so kind and helpful. I suffer from anxiety and my anxiety has been kinda rampant lately and Kristi helps to ease my nerves. I don't know what I would do without her to assist me. Kristi, you deserve way more than 5 stars!

"Kristi made sure to give me feed back…"

Kristi made sure to give me feed back right away on our mortgage payment plan, the bank reached out to us the following day and it was very helpful.


I appreciate itt!!!

"No help, no service"

Update:
WOW! That was fast! Kristi Schleicher contacted me right after this message posted. She contacted me not once, but several times and we just talked today.
She patiently helped me resolve each issue.
I now am set up on line. Resolved the statement issue and ensured I am in Auto Pay..
Kristi is outstanding. Her customer service and care for me was amazing..
Kristi delivers and is a great asset for Servbank. Thank you so much.

I cannot get anyone on phone.
I cannot set up my account on line it looped me back to the number where I could not get help.
I got a statement that said you did not receive my April payment, then I believe I got a statement you did.
I sent In the papers to set up auto pay but the statement indicates it is still off?
HELP..I know you are going through allot
Right now but your customers are right there with you.,
Linda Warrington

"Previously done"

Previously done

"Kristi has been awesome"

Kristi has been awesome.

Thank you for allowing me to work with her.

Don

"Don't bank here"

Don't bank here. I was to get my escrow money back after they bought out tms. Called twice finally well after a month my check comes. I cashed it, then week later get another one. I filled out an envelope with the check explaining I already received my money. Well guess what I look at my Mobil app and they took back my $875. Dollars and never informed me. They just took it back. My bank charged me 12 bucks for return check fee. If I didn't have enough in my checking account I would have bounced checks all over and had fees galore. I haven't mailed the check yet as it was late Saturday when I got it. I'm holding onto it till I have it out with this bank. Don't you feel that they could have contacted me to inform me they were going to take this money back. I would never recommend or do business with this bank. I don't trust this bank at all. 24 hours later and no one contacted me after I wrote this review. Emailed Kristi thinking this bank cared about people andcwas going to solve this matter. I was very wrong. Not anyone from this bank. I have a check from them sitting here and was told by customer service that it's no good. They asked for prove that they took the money back. I had my bank send that info to them and again still no one has contacted me. Is this the kind of bank you would want to do business with and put your money in their hands. I sure wouldnt. Update Kristi from the bank was able to help me solve my problem of getting my escrow money back. She apologized for not getting back sooner as my email ended up in her spam for some reason. She was able to take care of everything very quickly. I found her to be very pleasant to speak with. Thank you Kristi for all your help and putting up with me who may not have been the nicest person to deal with.

"Unfortunate Experience with Positive Resolution"

As a new customer to Servbank, I had an initial issue with a duplicate mortgage payment. After several unsuccessful attempts to be refunded, VP of Customer Experience Kristi Schleicher was able to refund the full amount by end of business. She was knowledgeable and pleasant to work with. Highly recommended.

"If you call for help, I hope you get Logan"

I called to get my recurring payments re-set up after the mortgage had switched servicers. The first person I talked to was unfortunately curt, confusing, and unhelpful. However, I called back in hopes to speak with someone else, and thankfully that person was Logan. Logan listened to the issue I was having and calmly worked with me to find a solution. He communicated well and made sure I understood what was happening. He helped get my issue resolved which was a relief.