"These people have jerked me around for…"

These people have jerked me around for over 3 years just to gat a simple Loan Modification. I have applied 6 times and they kept coming back saying they needed paystubs which I had already sent, so I send them again, wait a week and they say they have everything. Wait the required 30 days for them to process only to be told that they need the exact same paystubs I had already sent. This went on for more than 3 years. I have contacted a lawyer and he told me "They are after your property because it's valued over 2x the purchase price". Watch these people, they will lie to you, give you false and or incorrect information, use predatory and deceptive practices to get your property. BUYER BEWARE!!!!

"My experience was one for the books"

My experience was one for the books! Mo’s Knowledge and willingness to help was impeccable! I appreciate all of her hard work!

"Robert was very helpful in getting my…"

Robert was very helpful in getting my account set up and explained the menu plus answered all of my questions.

"The representing person Analese! "

The representing person Analese from Home Mortgage Solutions was amazing. Her patience and tranquility to assist me with a set back i had with my mortgage payment was second to none.

Thank you
Carlos Roberto Valenciano

"Failure to properly post payments nor can find them"

This is a complaint about the actions/inactions of Servbank who services my daughters home loan mortgage. As discussed on numerous calls with Servbanks Homecare Team Members over the
last 3 weeks, my daughter and I were on a 3-way call with one of their associates on the afternoon of April 30th, 2024 to which I authorized and provided ABA routing info and account information for 2
immediate pay by phone transactions to remedy her mortgage from going any further into foreclosure status. Unfortunately it was later explained to me by another of the team members, that while we were making the payments with their team member, it did not show the account in foreclosure - the foreclosure department put it into foreclosure status later the same day after accepting the payments. Servbank currently claims that the payments were not withdrawn from my accounts nor posted to my
daughters mortgage account, while my account statement from Penfed C.U and a 30 day period of transactions from my Achieva C.U. account were uploaded to their customer portal for review in addition to trace numbers for the transactions provided to me from my banks.
I spoke with a Homecare Team member named Bryan on May 21st, and he advised me that a review was conducted on May 20th, and that it was decided that these payments were not earmarked for withdrawal and were not done or posted to which I disputed and have verified their withdrawing funds from both of my banks hence my providing Servbank with the trace numbers that my banks provided me with. I also asked that Servbank withdraw her account from the foreclosure process so that we can make a payment directly to Servbank to bring the account current and withdraw all actions from their attorney. The firm so far has only sent her a reinstatement payment request via email which does not warrant a $1,425.00 charge and asked that Servbank remove the attorney’s fees that they included in the reinstatement fee especially since I made these payments back on April 30th to prevent this from going any further which their Homecare Team member said it would. To this day, Servbanks position during multiple calls by either my daughter or myself is that they did not withdraw the funds nor earmarked them to my daughters mortgage and still cannot determine where the funds that were withdrawn from my banks are. I have called Servbank's Homecare Team almost every afternoon this past week and continue to get the same response that they do not know where the funds they
withdrew from my accounts are, and refuse to remove the mortgage from foreclosure status and post those funds (once found) to the account so that we can make the additional payment necessary to
bring the account current. I just located the customer experience email address on this forum and emailed them so now we wait to see if they respond.

"When you have a issue third bank works for you "

This company understands and always is there to work with me thank you for everything

"Very helpful the first time around and…"

Very helpful the first time around and understood my problem!

"My review is for Kay"

My review is for Kay! Customer Care Representative! Awesome! Very nice, explained everything so well and very personable! Wish all representatives were like her!

"Thank you Kay"

Kay was friendly, informative, and fast. She helped me with the issues I was having and gave me the information that I needed without issue.

"Thank you Steven.M for the help you…"

Thank you Steven.M for the help you courteous and professional and figured out the problem we had!finally my escrow is satisfied and I’m making the right payment..!