"Amazing experience by Kay"

Amazing experience by Kay. Thoughtful and creative in figuring out mortgage solutions as we sell our home. Thanks! Highly recommend.

"Finally I reached a supervisor by the…"

Finally I reached a supervisor by the name of Mary who straightened out my situation. She was kind and informative. I had been hung up on several times with people overseas. I had a supervisor who was supposed to call me back that I called twice and was told he would return my call. He did not. Terrible service with overseas Serbank. However, Mary is a keeper!

"Less then 1 minute hold time"

I was happy to not be put on hold for God knows how long. .They picked up within one minute, had my account in front of them and got my questions answered quickly.. wow, companies in the US can actually understand what customer service means....

"Miss Bens = polite and professional"

Miss Bens was polite and professional. Listened to my question and answered my concern. Very good representation of Servbank.

"Great job "

Ms. K , handled the call effectively, demonstrating strong technical skills and providing a satisfactory resolution to the customer's issue. With a bit more emphasis on empathy and proactive follow-up, she could further enhance the customer experience. Overall, it was a well-managed call that left the customer satisfied

"Would be nice if able to set up autopay…"

Would be nice if able to set up autopay right away. I also got letters and e-mails and phone calls about the transfer but when I called back (8+ prompts for me when I returned a call), was told the loan was not yet transferred and so no way to pay or set up payments. I’m still not able to set up autopay days later (says waiting for payment made days ago to process).

"Ever since changing to ServeBank from…"

Ever since changing to ServeBank from the Moneysource been like a Scumbag Chicago bank
All they care about is their money not people suffering from hurricane water damage in Sarasota.
Sean Rhategan
Lakewood Ranch FL

"We've enjoyed our relationship with…"

We've enjoyed our relationship with Servbank

"My experience with the rep who…"

My experience with the rep who contacted me to welcome me to their company was great! Steven did a great job because I honestly had not been impressed since I have had little to no contact with my new mortgage lender. I appreciate the patience and help getting me to the right place to get my account set up.

"I was originally with Serv bank when I…"

I was originally with Serv bank when I purchased my house , they were awesome
my loan has been sold back to them. I had some questions and both Saria and Rez answered all my questions and were great